topic Re: PAC code in Account and services

PAC code

estelazure — Fri, 01 Dec 2023 18:36:10 GMT

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time.

For context, I'm switching to a new Three contract but I was told that I can't port over my old number and I need to transfer it to another provider first.

Re: PAC code

sc1999 — Fri, 01 Dec 2023 19:48:33 GMT

Sounds like you have signed up to anew contract rather than an upgrade. If this is the case then you will have to port to another network, sign up for a 1 month deal, and port it back. Did you sign up with 3 or a 3rd party?

Re: PAC code

JonathanB — Mon, 04 Dec 2023 12:16:26 GMT

Hey @estelazure,

I'm sorry to hear you've received the wrong code, you can only have one PAC/STAC generated at a time, so sending further texts won't work here, but we should be able to cancel the STAC and issue a PAC if necessary. I'll send you a PM to get you in touch with some colleagues if you still need any help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

@sc1999 good suggestion but bear in mind that 1 month deals will usually still involve a credit check, most networks supply PAYG SIMs for free so that may be a better option.

Thanks,
Jonathan

Re: PAC code

Pardeep — Wed, 03 Jan 2024 12:22:45 GMT

Not received