topic Re: Not receiving OTP texts in Account and services

Not receiving OTP texts

Abbieerose — Sat, 14 Oct 2023 11:42:44 GMT

Is anyone else having issues logging into MyThree and Three+ because they're not getting the texts with the OTP?

I've re registered and done everything I was supposed to do, I can log in but then need to verify with a one time password which I never receive.

I've spoken to various people now on the online chat and 3/4 people on 333 but nobody knows anything, they literally say they don't know and can't help 😂 I've not been able to access my account or view my bills for 3 months now

Re: Not receiving OTP texts

sc1999 — Sat, 14 Oct 2023 12:34:21 GMT

I get annoyed with the need to keep logging into to 3plus with a password and otp. I always get the otp. It's the only app I use that is this picky. My banking apps are more than happy with my little pudgy thumb print.

Re: Not receiving OTP texts

DavidC — Fri, 01 Dec 2023 15:40:48 GMT

Yeh Im also having this issue 😕

Re: Not receiving OTP texts

manasakonda — Mon, 04 Dec 2023 15:52:35 GMT

Any update on this issue? Is quieting three the only solution?

Re: Not receiving OTP texts

3mnowak — Thu, 07 Dec 2023 13:34:14 GMT

Did you get any answers ? I’m struggling with this for a long time now and can’t figure it iut

Re: Not receiving OTP texts

NneomaN — Mon, 29 Jan 2024 22:32:53 GMT

Did anyone manage to figure this out I’m also having the same issue

Re: Not receiving OTP texts

Siggy — Mon, 11 Mar 2024 22:05:55 GMT

I am also having this issue. Been going on for months now, I have done everything they asked me to and still not receiving OTC. Receiving texts from everyone else. Really fed up now as cannot access my account

Re: Not receiving OTP texts

EllieMac — Sun, 17 Aug 2025 13:53:46 GMT

The amount of issues iv had with 3 plus are endless from making me log in over n over and saying I have used codes when I have not if anyone who works for 3 help