topic Re: Getting charged for Netflix which I never subscribed in Account and services

Getting charged for Netflix which I never subscribed

dipak_jaan2006 — Fri, 01 Dec 2023 17:43:57 GMT

Hi,

I am getting charged for Netflix which I never subscribed. I don't find anyway to unsubscribe from 3 website or app.

I have called 333 many times and raised complaints but no solution so far.

I also called Netflix, thay said they don't have my account so they can't do anything.

I have called boku as I see their name in my bills but they too said they can't do anything and recommended to contact 3.

So can you please tell me how can I cancel it?

Please don't tell it's not possible as 3 is charging money from me.

I am frustrated so much as had spent my lots of valuable time for th

Re: Getting charged for Netflix which I never subscribed

Hosay2 — Fri, 01 Dec 2023 17:49:11 GMT

There networks down today so I would wait till it back up and try chat log a complaint

Who did offer u it?

Re: Getting charged for Netflix which I never subscribed

j-renee26 — Mon, 04 Dec 2023 15:31:14 GMT

Hi,

I’ve been having the same issue and have been passed back and forth between Three and Netflix all day!
I called Netflix today via this number: 08000966379 and finally got through to someone who was able to help. She said she’s cancelled the account with Three and I should expect a refund of the amount.
I would suggest you try this and hopefully you’ll get through to a person you can speak to.
I don’t know where these charges have come from, as I too don’t ever remember agreeing to this. I couldn’t even sign into an account linked with my phone number as the website claimed it didn’t have record of one. Hopefully this should fix it for us 🙂

Re: Getting charged for Netflix which I never subscribed

dipak_jaan2006 — Mon, 04 Dec 2023 16:12:16 GMT

Sorry not getting you.

Re: Getting charged for Netflix which I never subscribed

Nkosi — Thu, 16 Jan 2025 18:02:49 GMT

Its crazy that three will happily charge us with Boku with no prior agreement and arrangements. I have had the same issue, on my daughters phone, she is 13, and has a spending cap but three OK'd this. Three do not care about customers at all. I am counting down till my daughters contract ends.

Re: Getting charged for Netflix which I never subscribed

jg_riff95 — Wed, 27 Aug 2025 19:47:23 GMT

I’ve had the same problem for over 2 years, it’s very frustrating that 3 will not cancel this