topic Problem cancelling add on in Account and services

Problem cancelling add on

ibadghori — Sat, 17 Sep 2022 21:42:04 GMT

I am having the problem in cancelling add on which is charging 20 pounds a day and would continue charging 20 pound every day for 14 days in my understanding . I want to cancel it but I am unable to do that through app. It’s too frustrating

Re: Problem cancelling add on

PeteG — Sun, 18 Sep 2022 18:44:38 GMT

Hello.

Welcome to the Three Community.

I'm not aware of a daily recurring add on that costs £20 per day. We have a short term Unlimited Data add on which gives Unlimited Data until the end of the current monthly bill cycle. That add on doesn't need removed though, as it's only short term.

If it's a different add on you've activated, can you confirm the full name of the add on?

Pete.

Re: Problem cancelling add on

JonathanB — Tue, 20 Sep 2022 11:48:22 GMT

Hi @ibadghori,

I'm sorry to hear you've been struggling to get this add on cancelled. If you're not able to do this from your app, I'd recommend chatting with the PAYG team. Let us know if that helps.

JonathanB