topic Re: Self Service kiosk in Account and services

Self Service kiosk

IntelHolly — Sun, 10 Dec 2023 12:25:19 GMT

Hi, I topped up this morning for £35 and I was charged once and the money was credited. However, as you can see a second credit occurred at the same time and instead of being labeled “customer service” it was labelled “self service kiosk”. I spoke with live chat who told me they had credited me it for from the back end. Has anyone else had this happen and what does “self service kiosk” mean? I am housebound so I’m a little concerned this transaction makes it look like I left my house when in fact I did not.

https://ibb.co/jbqKQfz

Re: Self Service kiosk

GE — Sun, 10 Dec 2023 14:17:27 GMT

I had the same thing happen with a £10 top-up around the same time. Don't understand why this has happened.

Re: Self Service kiosk

IntelHolly — Sun, 10 Dec 2023 15:55:23 GMT

Does anyone know what self service kiosk means?

Re: Self Service kiosk

IntelHolly — Sun, 10 Dec 2023 16:28:30 GMT

Just tested again by adding another £5 via the app and it’s doubled my credit again with an instant second credit from “self service kiosk”.

Double credit glitch? Live chat informed me it’s being done on the back end as a goodwill gesture. Not sure I believe this.

Re: Self Service kiosk

IntelHolly — Tue, 19 Dec 2023 16:42:05 GMT

Anyone know anything about this yet?