topic Re: Scam email? in Account and services

Scam email?

GE — Sun, 10 Dec 2023 18:10:35 GMT

I've received an email "confirming my order" but I haven't ordered anything. The address it was sent from is "noreply@mails.three.co.uk"

Can anyone confirm this is a genuine three email?

Thanks in advance.

Re: Scam email?

PeteG — Sun, 10 Dec 2023 18:44:22 GMT

Hi, GE.

Welcome to the Three Community.

That looks like one of our emails. Some times we send out order confirmations when changes are made to your account as well, like if you changed an account setting or got an addon. Did you make any changes like that?

Pete.

Re: Scam email?

GE — Sun, 10 Dec 2023 19:03:50 GMT

I am on payg and topped up this morning. I then noticed that a further top up had been made with "Self Service Kiosk" in the detail. I didn't understand this but did look around the Three app on my phone to see if there was anything else about it but couldn't find anything. I didn't tap anything or order anything (not even accidentally!). This was about 11.22 this morning. I had to go out so had to wait to get home to see what happened. Late afternoon I received this email with a DPD tracking link which I foolishly clicked on, though it did take me to the genuine DPD site. I did contact Chat about the Kiosk top up and the email but they were a bit vague with phrases like "it seems to be confirmation" of the Kiosk top up so I'm still concerned it is a phishing email.The lady on Chat said she couldn't see any orders related to my account. Strangely enough the tracking link has also disappeared from the email message?

Re: Scam email?

Anonymous — Sun, 10 Dec 2023 19:24:29 GMT

This is purely my opinion rather than fact but I think your most telling comment is ‘I didn’t order anything”. And yet you received an email confirmation of an order. Personally I’d always err on the side of caution with things like this and I’d treat it as dodgy unless proven otherwise. Contact DPD with your address details. If there’s no parcel for you then it’s dodgy and I’d suggest blocking the email address. You really can’t be too careful.

Re: Scam email?

PeteG — Sun, 10 Dec 2023 19:52:34 GMT

That sounds odd. I have no idea why anything from a top up would cause a DPD tracking email to be sent out to you. I don't think these two things are related.

Which email address did the DPD email come from? When you clicked the link and went to their website, did you enter any personal details?

Pete.

Re: Scam email?

GE — Sun, 10 Dec 2023 20:19:40 GMT

Thank you both for your replies.

When I contacted Three Chat I gave the order number that was in the email. She said it "seemed to be" confirmation of the Kiosk top up (that I never made - but the credit does show on my balance - that's another story!). She didn't seem very commital and I wasn't sure she knew. She did confirm there were no outstanding orders showing for my account. The original link in the email took me to https://track.dpd.co.uk/ where it asked me to enter the tracking code. I entered the order confirmation and postocode and it said it had no records (which was obvious as I realised it was a confirmation code not tracking ref - I'm really having a bad day today!). The DPD page seems legit. As I said, the strange thing is the link is no longer in the email. Looking at the email address supposedly from Three, it's the "@mails.three.co.uk" bit that would show anything iffy, mainly the "mails"bit. I haven't entered any other personal details, nor received any messages from DPD themselves.

Any ideas?

Re: Scam email?

Anonymous — Sun, 10 Dec 2023 20:26:57 GMT

The trouble with PAYG on Three is when it comes to customer service,your only point of contact is via live chat which can be laborious. My gut feeling is you’re probably correct in saying the email is to do with the kiosk purchase but it’s just the DPD thing I can’t fathom. Personally I’d still contact DPD and perhaps do another top up via the same method to see what happens. But above all be watchful and I wish you good luck.

Re: Scam email?

GE — Mon, 11 Dec 2023 21:38:15 GMT

Three Chat and phone contact were both pretty useless but both said they couldn't see anything on order. DPD said they couldn't see any scheduled deliveries either. However my account does show a payg sim has been ordered and I'll see if anything arrives. I'm going to call into the local Three shop on Saturday as they said they could only help in store (It's a 52 mile round trip!). I've done a couple of thorough scans on my laptop and phnoe with nothing showing. Other than the postcode I never entered any other personal details so hopefully all will be ok.

Thanks again for your help.

Re: Scam email?

Anonymous — Mon, 11 Dec 2023 21:52:35 GMT

Pleasure;glad you seem to have got to the bottom of it.

Re: Scam email?

Reynoid — Thu, 15 Aug 2024 14:15:01 GMT

Hi,

I just had a phone call claiming to be from Three offering 5G (which I already have) and a discount that halves my current plan. They then wanted to completely wipe my details and reset them. They then sent an email from the account ‘noreply@login.three.co.uk’ wanting me to click the link. I’m sorry but I’m very cautious as to opening links that I don’t trust. Can a Three representative confirm if this is all legit?

Re: Scam email?

JonathanB — Fri, 16 Aug 2024 12:08:58 GMT

Hi @Reynoid,

We've offered 5G at no extra cost since the service became available, and that does sound like quite a big bill reduction, so I think you're right to be sceptical here. login.three.co.uk doesn't sound like a domain we'd use for sales communications either. It is an email address we use for My3 resets though.

Based on what you've shared, I think you were speaking to scammers who were trying to get you to reset your password, and in the process steal your login details. I'd recommend to get in touch, and the team can confirm for certain if we've called, but I think this is a scam.

Here's more info on Fraud to watch out for too.

Thanks,
Jonathan

Re: Scam email?

RichH — Sat, 24 Aug 2024 21:12:03 GMT

I’ve had dodgy mails from the same email , don’t reply or ring to any of it , apparently I’ve got an outstanding bill which is BS so it’s spam

Re: Scam email?

AB13 — Sat, 14 Dec 2024 08:50:14 GMT

Can you confirm if this was a scam? As I have just had an email from this email…

Re: Scam email?

FraserC — Sun, 15 Dec 2024 10:08:59 GMT

The best way to find out is to get in touch. An advisor will be able to complete security with you and take a look at your account for anything suspicious.

Re: Scam email?

ThreeUsername27 — Fri, 14 Mar 2025 00:47:06 GMT

I received this email two days ago.

"Hi there,

We’ve noticed some suspicious activity on your account, so we’ve temporarily suspended your services.

Until we’ve looked into things, you won’t be able to use the SIM or your device – and we won’t bill you until things are up and running again.

To help get things sorted, please get in touch as soon as possible.

Thanks,

The Three Team"

Is this a scam or an email from Three?

Re: Scam email?

PeteG — Sat, 15 Mar 2025 11:01:19 GMT

Hello there.

It's difficult to determine from here for sure if that's genuine or not. The content doesn't seem to be asking you for any information or trying to lead you somewhere to reveal details about yourself or your account.

If you want to be sure, I'd recommend reaching out to the Support Team to query the status of the account.

Pete.

Re: Scam email?

ThreeUsername27 — Tue, 18 Mar 2025 15:51:49 GMT

Thank you PeteG for your reply.

I spoke to the Support Team and they are asking me to send via email my full name and address as well as a PDF with a scan of my passport to unsuspend my SIM card.

Is that a normal procedure?

I prefer not to send any personal information via email.

Re: Scam email?

JadeF — Wed, 19 Mar 2025 12:02:17 GMT

I can't completely understand your concern @ThreeUsername27 but yes this is standard procedure.

Can you confirm the email address they have asked you to send the relevant ID to?

Jade

Re: Scam email?

ThreeUsername27 — Thu, 20 Mar 2025 22:56:08 GMT

Hi Jade,

I have been asked to send my full name and home address as well as a PDF with a scan of my passport to the following email address: CustomerProtectionProofs@three.co.uk

Please let me know if this is an email address from Three and if this is the normal procedure to unsuspend a SIM Card.

Thanks.

Re: Scam email?

PeteG — Fri, 21 Mar 2025 13:32:59 GMT

That email address is used by the team to receive information or evidence for the account, I would assume for the purpose of restoring the account back to normal.

Pete.