topic Unable to receive calls or texts after port from Vodafone in Account and services

Unable to receive calls or texts after port from Vodafone

NeilO — Wed, 13 Dec 2023 13:40:39 GMT

My number was ported from Vodafone to Three on 28 November and since then I have been able to make calls and texts but not receive either. This is very disconcerting, and goodness knows what important calls I may have missed over the past two weeks. I have contacted Three customer services numerous times but each time only get a variation of "give it another 72 hours and it will be fixed". I am so unimpressed that I'm on the verge of cancelling my contract but OFCOM has said I cannot port my number to another provider until Three fixes the issue. Anyone been through similar that can suggest next steps? Thanks.

Re: Unable to receive calls or texts after port from Vodafone

Nonso1990 — Sun, 24 Dec 2023 19:51:30 GMT

Currently going through this.. pls was this resolved for you?

Re: Unable to receive calls or texts after port from Vodafone

JonathanB — Wed, 27 Dec 2023 14:40:44 GMT

Hi @NeilO,

Sorry to hear of all the disruption this is causing. This type of issue is rare, but when it happens requires coordination between our porting team and the porting team at your old provider. Generally this should be fixed within 3 working days, but we are dependent on a 3rd party team from the old network too, so we don't have full control of the situation. Was this resolved in the meantime?

Jonathan

Re: Unable to receive calls or texts after port from Vodafone

JonathanB — Wed, 27 Dec 2023 14:45:24 GMT

Hi @Nonso1990,

Sorry to hear you've been dealing with these issues. Have you spoken to customer services to report this? They should be able to escalate this with our porting team.

Thanks,
Jonathan

Re: Unable to receive calls or texts after port from Vodafone

Nonso1990 — Wed, 27 Dec 2023 23:16:18 GMT

Thanks for getting back… I have done this and have also called for the past 26 days now and keep getting the same response to wait that it’s been looked into. This is very sad as it’s been over 26 days now