topic Re: Three Community festive period 2023 in Account and services

Three Community festive period 2023

JonathanB — Tue, 19 Dec 2023 18:02:45 GMT

Hi Everyone,

We hope you've all had a great 2023, and whether you're celebrating the occasion or not, that you have a welcome break over the festive period. The Community Support team will be working between 20th and 23rd December, but please bear in mind that you may see some delayed responses during that time.

We will then be unavailable between the 24th and 26th December, but feel free to participate by raising new topics and discussing them as normal in the meantime. We're looking forward to catching up with all the discussions when we're back. If you need direct assistance from Three during this time, please refer to our contact us page.

Thanks,
Jonathan B

Re: Three Community festive period 2023

Avondale — Tue, 19 Dec 2023 20:25:23 GMT

@JonathanB

Best wishes to you and to all of your colleagues for the festive season ; have a good break.

Re: Three Community festive period 2023

Retiredyoung — Sat, 23 Dec 2023 14:12:29 GMT

No one is answering the live chat? I tried yesterday and today. Since 3 has changed the log in, my PAYG account balance has not changed and neither does the balance on 444 or 333. I have used my phone twice, I also noticed today when logging into my account that a pop up comes up saying "no active line found" when obviously my sim is active as using?