https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23790#M4847 <P>i came on here because every time i contact them they say they will sort it which i thought they did but they have not.</P> Tue, 02 Jan 2024 12:09:49 GMT mahirkhan9 2024-01-02T12:09:49Z https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23778#M4839 <P>Hi I had three broadband last year and cancelled in 14 day cooling off period and they tried to take £403 despite speaking to them and they said ‘’do not worry I have written clear notes on the account and you won’t be billed a penny’’ but I kept getting bills of £403 so I quickly cancelled my direct debit and contacted three many times and they said the same thing they apologise they have removed it. Until a week later a credit agency emails and calls me demanding £403 which I obviously cannot pay. Contacted them they said speak to three spoke to three they said they’ll remove the charge AGAIN. then the credit agency stopped emailing me so I forgot about it (I cancelled this account in March) yesterday I decided to check my credit score because I was declined by another provider and on that credit score checked it said you owe three £403!! I’m so frustrated by this it seems like the foreign customer service do this on purpose! always the same thing every time when I contact them. Is it possible for three to please support me with this as I haven’t done anything wrong I even tried to tell them to re activate my services if it was that hard to remove these fake unnecessary charges.</P> Mon, 01 Jan 2024 22:02:24 GMT https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23778#M4839 mahirkhan9 2024-01-01T22:02:24Z https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23781#M4841 <P>This is a customer forum; members cannot help with such problems.&nbsp;</P><P>Contact 3 directly via calling 333, or use CHAT, or Direct Message them via Social Media.</P> Tue, 02 Jan 2024 08:07:06 GMT https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23781#M4841 Geluk 2024-01-02T08:07:06Z https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23784#M4843 <P>I would make a complaint, using the online form first, screenshot and save all forms/messages so you have a record, if you have no success, I’d write an old fashioned letter of complaint to the address on the link, <A href="https://www.three.co.uk/support/complaints/how-to-complain" target="_blank">https://www.three.co.uk/support/complaints/how-to-complain</A>&nbsp; &nbsp; &nbsp;if it still doesn’t get corrected, maybe try the citizens advice bureau.&nbsp;</P> Tue, 02 Jan 2024 09:11:25 GMT https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23784#M4843 Officina-red 2024-01-02T09:11:25Z https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23790#M4847 <P>i came on here because every time i contact them they say they will sort it which i thought they did but they have not.</P> Tue, 02 Jan 2024 12:09:49 GMT https://community.three.co.uk/t5/Account-and-services/Cancelled-in-14-day-cooling-off-period-but-still-charged/m-p/23790#M4847 mahirkhan9 2024-01-02T12:09:49Z