https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23947#M4903 <P>Hi there Three,</P><P>I appreciate your time to solve this issue for me:</P><P>Ok so after a month of trying to log into my Three account, since this 'system update' 2 months ago, I have finally been able to log in.</P><P>But now I have another problem.</P><P>I topped up £10 - approx 15 Dec 2023.</P><P>I selected the Add-on for £8 for 6Gb Data - that's fine.</P><P>So it should expire about 15 Jan 2024.</P><P>But where are my unlimited calls and texts?!!!</P><P>Yesterday, I was in an important phone call with someone and it disconnected after 4 minutes, I had to email them to call me back. It turns out it used up the £2 credit I had left as PAYG, and not the usual unlimited texts I get with the add-on. What if I have a medical emergency and need to make a phone call?!</P><P>I am so close to changing phone networks!!</P><P>NOTE: by the way I am only annoyed at the Three executives/directors/corporate and systems-admin/engineers/managers who oversee all this -- and I have no problem with the customer support workers at call centres or ones who answer customer queries in these online forums; I know what it's like working in your shoes, you have to deal with all the negative repercussions of the bad decisions from the people above you; so please help me and I greatly appreciate your time.</P><P>Thank you.</P><P><BR />Extra info: I am in the UK, making calls to others in the UK. My smartphone is an Android Huawei.</P><P>&nbsp;</P> Sat, 06 Jan 2024 14:23:05 GMT Henry1001 2024-01-06T14:23:05Z https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23947#M4903 <P>Hi there Three,</P><P>I appreciate your time to solve this issue for me:</P><P>Ok so after a month of trying to log into my Three account, since this 'system update' 2 months ago, I have finally been able to log in.</P><P>But now I have another problem.</P><P>I topped up £10 - approx 15 Dec 2023.</P><P>I selected the Add-on for £8 for 6Gb Data - that's fine.</P><P>So it should expire about 15 Jan 2024.</P><P>But where are my unlimited calls and texts?!!!</P><P>Yesterday, I was in an important phone call with someone and it disconnected after 4 minutes, I had to email them to call me back. It turns out it used up the £2 credit I had left as PAYG, and not the usual unlimited texts I get with the add-on. What if I have a medical emergency and need to make a phone call?!</P><P>I am so close to changing phone networks!!</P><P>NOTE: by the way I am only annoyed at the Three executives/directors/corporate and systems-admin/engineers/managers who oversee all this -- and I have no problem with the customer support workers at call centres or ones who answer customer queries in these online forums; I know what it's like working in your shoes, you have to deal with all the negative repercussions of the bad decisions from the people above you; so please help me and I greatly appreciate your time.</P><P>Thank you.</P><P><BR />Extra info: I am in the UK, making calls to others in the UK. My smartphone is an Android Huawei.</P><P>&nbsp;</P> Sat, 06 Jan 2024 14:23:05 GMT https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23947#M4903 Henry1001 2024-01-06T14:23:05Z https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23956#M4907 <P>You need to contact 3 directly; this is a customer forum.</P> Sat, 06 Jan 2024 16:21:55 GMT https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23956#M4907 Geluk 2024-01-06T16:21:55Z https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23989#M4916 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/11754">@Henry1001</a>,</P> <P>I'm sorry to hear about the mix up there. You can find info about the <A href="https://www.three.co.uk/pay-as-you-go/payg-data-packs" target="_self">data packs that include unlimited calls and texts here</A>. It sounds like you've purchased a data add on, these are intended to top up the data allowance if you don't have enough on your initial pack, or if you're using a Broadband device rather than a phone.</P> <P>Please <A href="https://www.three.co.uk/support/contact-us" target="_self">get in touch with customer services</A>, and they'll be happy to check into your options.</P> <P>Thanks,<BR />Jonathan</P> Mon, 08 Jan 2024 09:48:11 GMT https://community.three.co.uk/t5/Account-and-services/I-bought-an-Add-on-but-I-don-t-have-unlimited-calls/m-p/23989#M4916 JonathanB 2024-01-08T09:48:11Z