https://community.three.co.uk/t5/Account-and-services/Replacement-SIM-issues/m-p/24162#M4961 <P><SPAN>I am having so many issues with a replacement SIM I requested on Monday - I was told I would receive this by Wednesday. After numerous calls and online chats with customer services I was advised to go into a store to get a new SIM as one could not be sent out to me due to a system error. I went into the store at East Croydon and they said that they were unable to provide me with one. Today (Friday) I receive a SIM but when I contact customer service team to get it activated they tell me there is a technical issue and they cannot activate it and cannot send me a new SIM. I need my phone for work (to receive passcodes to activate certain systems) and to contact my two young children who do not live with me! As well as everything else - I have now been without my number for 5 days. I have told Three I want to cancel my contract but have been advised that I have to pay a £200 cancellation fee. So I am being effectively told to pay for my SIM only contract but have no SIM. They have no idea when the problem can be resolved. &nbsp;Please can someone from Three help resolve this urgently. Thank you!&nbsp;</SPAN></P> Fri, 12 Jan 2024 17:47:04 GMT Anonymous 2024-01-12T17:47:04Z https://community.three.co.uk/t5/Account-and-services/Replacement-SIM-issues/m-p/24162#M4961 <P><SPAN>I am having so many issues with a replacement SIM I requested on Monday - I was told I would receive this by Wednesday. After numerous calls and online chats with customer services I was advised to go into a store to get a new SIM as one could not be sent out to me due to a system error. I went into the store at East Croydon and they said that they were unable to provide me with one. Today (Friday) I receive a SIM but when I contact customer service team to get it activated they tell me there is a technical issue and they cannot activate it and cannot send me a new SIM. I need my phone for work (to receive passcodes to activate certain systems) and to contact my two young children who do not live with me! As well as everything else - I have now been without my number for 5 days. I have told Three I want to cancel my contract but have been advised that I have to pay a £200 cancellation fee. So I am being effectively told to pay for my SIM only contract but have no SIM. They have no idea when the problem can be resolved. &nbsp;Please can someone from Three help resolve this urgently. Thank you!&nbsp;</SPAN></P> Fri, 12 Jan 2024 17:47:04 GMT https://community.three.co.uk/t5/Account-and-services/Replacement-SIM-issues/m-p/24162#M4961 Anonymous 2024-01-12T17:47:04Z https://community.three.co.uk/t5/Account-and-services/Replacement-SIM-issues/m-p/24166#M4963 <P>When I received a replacement monthly sim I just put it in sim slot one and it worked.</P> Fri, 12 Jan 2024 19:22:48 GMT https://community.three.co.uk/t5/Account-and-services/Replacement-SIM-issues/m-p/24166#M4963 sc1999 2024-01-12T19:22:48Z