topic Re: Lost phone - trying to blacklist in Account and services

Lost phone - trying to blacklist

aster7680 — Sat, 13 Jan 2024 20:29:08 GMT

Hi - I have contacted Three several times over the last few weeks. I have been trying to get my device blacklisted as I have lost it. I have sent my proof of purchase several times to the proofs email address, as well as speaking to about 10 people on chat. Each tell me it will be completed in 48 hours but nothing happens.

I'm now stuck as my insurer will not help me as the phone isn't showing as blacklisted and I am at a loss.

Would appreciate if anyone can help...

Re: Lost phone - trying to blacklist

aster7680 — Tue, 16 Jan 2024 16:30:02 GMT

Hi team - i would be really grateful if someone could please assist me with this - I have still had no luck and my insurer is telling me the phone is not showing up as blacklisted on the CEIR list.

Is there any way to escalate this at all?

Re: Lost phone - trying to blacklist

aster7680 — Thu, 18 Jan 2024 09:58:36 GMT

Please could someone let me know if they are able to help me with this? I would really appreciate it.

Re: Lost phone - trying to blacklist

aster7680 — Sat, 20 Jan 2024 21:48:10 GMT

Hi - please could someone from Three please respond to help me?

Re: Lost phone - trying to blacklist

aster7680 — Wed, 24 Jan 2024 14:28:14 GMT

Hi team - i've had no luck with customer services who keep submtting tickets and telling me to wait 48 hours. Please can someone help me escalate this?

Re: Lost phone - trying to blacklist

aster7680 — Sun, 28 Jan 2024 18:00:40 GMT

I've followed up on this several times and DM'd the many Three employees that have commented on other posts like these. No response.

Great work Three.

Re: Lost phone - trying to blacklist

OldCustomer — Mon, 01 Jul 2024 21:55:05 GMT

Same thing happening to me now. Did you get any resolution??