https://community.three.co.uk/t5/Account-and-services/Phone-upgrade/m-p/24890#M5159 <P>Was due My new upgraded phone to arrive today dpd said it was out for delivery then I got in the tracking and that it was getting sent back to 3 I contacted 3 on chat and they couldn't tell me why dpd were sending it back then I wad told that I need to go to the store and set up a pin and memorable information&nbsp;</P> Thu, 01 Feb 2024 20:34:40 GMT Sabrinamellor 2024-02-01T20:34:40Z https://community.three.co.uk/t5/Account-and-services/Phone-upgrade/m-p/24890#M5159 <P>Was due My new upgraded phone to arrive today dpd said it was out for delivery then I got in the tracking and that it was getting sent back to 3 I contacted 3 on chat and they couldn't tell me why dpd were sending it back then I wad told that I need to go to the store and set up a pin and memorable information&nbsp;</P> Thu, 01 Feb 2024 20:34:40 GMT https://community.three.co.uk/t5/Account-and-services/Phone-upgrade/m-p/24890#M5159 Sabrinamellor 2024-02-01T20:34:40Z https://community.three.co.uk/t5/Account-and-services/Phone-upgrade/m-p/25048#M5194 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/12197">@Sabrinamellor</a>,</P> <P>I'm sorry to hear about this, it sounds like a really frustrating experience. Did you receive your phone? Please let me know if you still need any help with this, or what happened in the end?&nbsp;</P> <P>Thanks,<BR />Jonathan</P> Tue, 06 Feb 2024 13:24:29 GMT https://community.three.co.uk/t5/Account-and-services/Phone-upgrade/m-p/25048#M5194 JonathanB 2024-02-06T13:24:29Z