topic Re: Roaming - can make calls in Australia, but can't connect to internet in Account and services

Roaming - can make calls in Australia, but can't connect to internet

Roaminguser1964 — Fri, 16 Sep 2022 09:41:11 GMT

Hi all,

I arrived in Australia 24 hours ago. My sim picked up a local network, and I have made a long call to the UK, but for some reason it won't connect to the internet, which is limiting my communication here. Can anyone offer any advice on how to fix? I have turned international roaming off and back on and the same with mobile data and the phone itself and swapped the sim to a second phone, but no joy.

Also, not sure what board to post this on.

Re: Roaming - can make calls in Australia, but can't connect to internet

JonathanB — Fri, 16 Sep 2022 10:36:25 GMT

Hi @Roaminguser1964,

Thanks for joining the Three Community, I'll do my best to help. 🙂

If you're able to make calls then roaming is definitely enabled on your account, so it's likely a network or settings issue. Just to check, when you were in the settings did you find one called "data roaming"? This may be off by default.

I'd also try settings your network or carrier selection to manual instead of automatic, and try connecting to alternative networks, just in case there's some local issue with data.

Let us know if any of these fix it.

As to which board, I see where you're coming from, it could be a network or services issue and difficult to say which without finding the solution. I wouldn't worry about that too much, we can move the post if necessary once we have a better idea of the cause.

JonathanB

Re: Roaming - can make calls in Australia, but can't connect to internet

Roaminguser1964 — Fri, 16 Sep 2022 12:30:49 GMT

Hi, thanks for the swift response and suggestions, data roaming is on as well as mobile data (I did find the button you mentioned). I've also tried switching to manual for the carriers. There are only three - Optus, Telstra and Vodafone. Changing carriers seems to take a while, but I've been on at least two and it didn't make a difference. Frustrating!

Re: Roaming - can make calls in Australia, but can't connect to internet

JonathanB — Fri, 16 Sep 2022 14:29:46 GMT

That does sound really frustrating! As we've covered all the basics, I'll PM you some instructions on how to get further help with this.

JonathanB

Re: Roaming - can make calls in Australia, but can't connect to internet

Barter — Sun, 25 Sep 2022 21:05:34 GMT

Hi there,

Was there a resolution to this issue? I am experiencing the same in Australia, showing good signal and 4g however no data.
thank you

Re: Roaming - can make calls in Australia, but can't connect to internet

JonathanB — Mon, 26 Sep 2022 14:58:13 GMT

Hi Barter,

Welcome to the Three Community.

I'm sorry to hear that you're also running into issues with getting online in Australia. Have you tried all the suggestions on the earlier replies?

Check data is on, data roaming is on, and manually connecting to any available networks, is it the same on all networks? Are you also finding that you can call, and that only data is affected?

Let me know and I'll check the best next steps.

JonathanB

Re: Roaming - can make calls in Australia, but can't connect to internet

Grea22 — Fri, 11 Nov 2022 03:00:19 GMT

Hello I am having the same issues also can’t connect to voicemail!!

Re: Roaming - can make calls in Australia, but can't connect to internet

Grea22 — Fri, 11 Nov 2022 03:14:52 GMT

Also I can receive calls but not make calls please help how do I contact three to solve or has anyone got a fix, thanks

Re: Roaming - can make calls in Australia, but can't connect to internet

Esztersebok — Mon, 11 Dec 2023 22:15:52 GMT

Hi, I’m having the same issue. I even paid for the data passport…. Please help

Re: Roaming - can make calls in Australia, but can't connect to internet

Esztersebok — Mon, 11 Dec 2023 22:19:16 GMT

I’m having the same issue, please help

Re: Roaming - can make calls in Australia, but can't connect to internet

Pedroenrico — Wed, 13 Dec 2023 20:23:35 GMT

Hi , I am having the same issue .

I'm in Australia and have paid to unlock the data passport but I am unable to use data. Calls seem to work though. I have tried the suggestions above but still nothing . Any help would be appreciated !

thanks !

Re: Roaming - can make calls in Australia, but can't connect to internet

DianaG — Sun, 04 Feb 2024 10:51:51 GMT

Hi, I am having a similar problem, but I wonder if I need to start a new thread as a number of messages here have not had any suggestions as far as cure is concerned. I am also in Australia. I had one data add on which worked for a month, both calls and data as far as I am aware. When that ended I purchased another which works for calls, but no internet.

I had a protracted chat session the other night - their solution as that "data options are only updated at the end of each month so wait till the 1st Feb and all will be well" It wasn't!. Now despite the new add on only being purchased on 22nd Jan I have now had two texts informing me that my add on will end in 2 days time! I have looked at my 3 account where it says I have till about 22 Feb. I wish I could really talk to someone about this - the only number I found would not work and - big snag - their chat only works to UK time.

Can anyone help please

Re: Roaming - can make calls in Australia, but can't connect to internet

JonathanB — Tue, 06 Feb 2024 17:26:01 GMT

Hey @DianaG,

This sounds really frustrating. It's unusual to have a connection supporting calling but not data. Just to check are we discussing a Three PAYG SIM or a Pay Monthly?

Have you received any messages from us to suggest you've reached a fair usage limit for data?

I'd suggest checking your phone for an option to manually select a network/carrier, usually this will automatically find a preferred network, but if you manually test any available networks one by one, you may find that there's one that supports data for you.

Let me know if this helps.

Thanks,
Jonathan