topic Re: Requesting addon cancellation in Account and services

Requesting addon cancellation

om_ag — Sun, 21 Jan 2024 15:36:37 GMT

Hello,

I'd like to be contacted by 3 to cancel my addon. Your app is fundamentally broken, and I thought I had cancelled it 3 months ago. Therefore I'd like an addon refund for this month as well for the trickery employed by 3 to keep me paying.

Re: Requesting addon cancellation

sc1999 — Sun, 21 Jan 2024 15:42:28 GMT

This community is made up of customers who do not have access to your account. You will need to contact customer services or send a pm to a moderator and ask for assistance.

Re: Requesting addon cancellation

Anonymous — Mon, 22 Jan 2024 07:47:17 GMT

The app is fine and why you haven’t (apparently) contacted customer service during that time is beyond me. Follow sc1999’s advice.

Re: Requesting addon cancellation

om_ag — Sat, 10 Feb 2024 15:49:23 GMT

Because there is literally no way to cancel an addon online in three.co.uk/account or in the purposefully buggy Three app and every time i've tried calling 333 on my phone it has called endlessly and not gotten an answer. Their Live Chat currently sends two messages and then ends the conversation, really amazing stuff.

Re: Requesting addon cancellation

Anonymous — Sat, 10 Feb 2024 19:08:20 GMT

Today and yesterday Three had technical issues and yes calling 333 just gets you an endless ringing tone which is annoying to say the least. So try tomorrow when (hopefully) 🤞it’ll be working. I’m not at all sure that the word trickery is appropriate but you DO need to contact them to sort it.