Upgrading from a sim to a handset

chrisM19922 — Wed, 05 Oct 2022 10:09:21 GMT

Have been on a 12 month sim only deal now for 6 months and tried to upgrade to a handset which was declined. You’d think with being an existing customer I’d be allowed a handset deal.

Re: Upgrading from a sim to a handset

StephR — Fri, 07 Oct 2022 16:56:00 GMT

Hey @chrisM19922 sorry we couldn't offer you the handset contract you were looking for, I know that must be disappointing.

An existing contract isn't a guarantee of being accepted for another and depending on the chosen handset a fresh credit check may be required. You can read a little more about credit checks and how we make those decision on our billing support pages.

StephR

topic Re: Upgrading from a sim to a handset in Account and services

Upgrading from a sim to a handset

Re: Upgrading from a sim to a handset