topic Unable to login to three+ in Account and services

Unable to login to three+

sadiromer — Tue, 27 Feb 2024 20:51:40 GMT

When I try to log into three+ app I get the following error. (I’ve been using this password for quite some time, and biometric login was also enabled, which worked all this time)

“Please try again later.

Sorry, you've tried to log in with the wrong details too many times. Please try again in 00:30 minutes.”

When I try to reset the password, I get the following error.

“Forbiden: Account is temporarily locked, please try again in 30 seconds.”

Any ideas how to sort out this issue?

Re: Unable to login to three+

Anonymous — Wed, 28 Feb 2024 06:32:12 GMT

To answer your last question in a word;no! I’ve abandoned trying to log in and have deleted the app which I’ve had for over a year until it booted me out around three weeks ago. I gather it’s a known issue although that’s purely anecdotal as I refuse to get bogged down with customer service over an issue I’m not particularly bothered about.

Re: Unable to login to three+

sc1999 — Wed, 28 Feb 2024 08:57:23 GMT

The app can be very flakey, not that there is anything worth logging in for, and perseverance is often required. I have just logged in and all was working.

Re: Unable to login to three+

Anonymous — Wed, 28 Feb 2024 08:59:37 GMT

I’ll download it again later and give it a go. The word could also describe Three in general; flakey! 😂

Re: Unable to login to three+

Anonymous — Wed, 28 Feb 2024 09:37:15 GMT

Can confirm I’ve just downloaded and made an attempt to log in to Three + and got all sorts of error messages. Decided to try to change password and even entered the one time code sent to me but was greeted with some sort of unauthorised whatever message. So I’ll delete it and call it quits. Not to worry.

Re: Unable to login to three+

JonathanB — Thu, 29 Feb 2024 17:33:54 GMT

Hey @sadiromer,

Have you tried deleting and reinstalling the Three+ App? Does the same error persist after doing so?

Just to check, have you used the same phone number on more that one Three account in the past, for example has your number ported out and back into Three at any point?

Thanks,
Jonathan

Re: Unable to login to three+

Anonymous — Thu, 29 Feb 2024 18:15:58 GMT

Just butting in here to your message to Sadiromer to say that there must be a problem with the app. I’ve been using it for some time without issue until around three (ish) weeks ago when upon opening the app I was asked to log in. The login credentials are stored on my iPhone so they were correct but the app returned various error messages including but not limited to unauthorised number, too many login attempts etc. I even changed my password by way of getting a one time passcode all to no avail. I’ve deleted and reinstalled,and nothing on my account be it number,handset has changed in any way and just for good measure my Three account is and always has been in credit. I’m not particularly bothered but just thought I’d chuck in my threepence worth.

Re: Unable to login to three+

sadiromer — Fri, 01 Mar 2024 15:23:09 GMT

I tried deleting the app and installing it again.

still get the same error

Re: Unable to login to three+

Anonymous — Fri, 01 Mar 2024 15:26:55 GMT

Same here! I’m just leaving it be but you could try contacting customer service if you want to try and sort it as they must be aware of an issue.

Best of luck.