topic Re: Registration in Account and services

Registration

heronaddict — Tue, 05 Mar 2024 13:39:30 GMT

Hello.

Trying to register my son's phone number as we are both at end of contract & three want to bump us to up a few ££ and without ability to log in correctly I can't see what they are offering instead (I'm the bill payer & my number/account seem to have set up without problem)

When I click the "switch" option at the bottom of the page, I see his number, click on it, I need to re register. Okay.

Go through the process, the only email address I've ever used with Three, a nice complex password, I keep getting bounced back as "There's already an account with these details. Ensure you are the account owner and please chat to us and we'll look into it "

I tried to chat with support earlier but ran out of time and patience.

Before I try chat again, is the above a known problem ? Any way I can work around this avoiding chat support ?

Huge thanks

Re: Registration

sc1999 — Tue, 05 Mar 2024 13:55:00 GMT

Some bright spark decided that each number requires a different email. Please don't ask why because even 3 has a clue. Try using a different email address. Failing that call customer services and give them another email address and they can sort the mess.

Re: Registration

heronaddict — Tue, 05 Mar 2024 22:37:59 GMT

Cheers for that.

It really is baffling.

I've used all manner of different email addresses which I've never used with Three but still get the error message.

A phone call it will have to be then.

Cheers