topic Failed credit check contract end in Account and services

Failed credit check contract end

Kiwidad — Mon, 11 Mar 2024 23:47:32 GMT

Today I have failed a credit check when I went to upgrade as my contract is ending . Does this now mean I’m no longer a three customer ? Been with them for years

Re: Failed credit check contract end

Anonymous — Tue, 12 Mar 2024 06:54:56 GMT

I don’t believe so . As far as I’m aware your original contract will continue on a month by month basis until you end it.

Re: Failed credit check contract end

JonathanB — Wed, 13 Mar 2024 10:16:10 GMT

Hi @Kiwidad,

I'm sorry to hear that you weren't able to upgrade. As @Anonymous says, the current plan will roll over until you switch or cancel. If the monthly rate you have right now is one that works for you, you can keep this and try to upgrade again later. It's usually recommended to wait 90 days between credit checks when applying for upgrades or new lines.

I hope you may consider staying, but can understand if you're looking at your options elsewhere now, there's more info about switching and cancelling here.

Thanks,
Jonathan