Auto Renewal Data Add On & Unlimited Plan

Kent — Tue, 12 Mar 2024 14:48:56 GMT

I found out today that I had 2 Add ons active on my plan since 2021.
I was on an unlimited plan paying £30/month

I was told I had a 1GB & 3GB add on active on my account auto renewing without my knowledge. An additional £12/month!

How and why would this have been activated on an unlimited plan?

Re: Auto Renewal Data Add On & Unlimited Plan

JonathanB — Thu, 21 Mar 2024 17:10:10 GMT

Sorry for the delay in seeing your post. The Three Community is a public forum of mainly other customers, and staff wouldn't be accessing your account in response to your post here, so we won't be able to definitively answer this.

The best advice would be to contact customer services. They'll hopefully have more information about how this happened, and can check if they have any options to support you as this has been impacting your bills for a long time now.

Thanks,
Jonathan

topic Auto Renewal Data Add On & Unlimited Plan in Account and services

Auto Renewal Data Add On & Unlimited Plan

Re: Auto Renewal Data Add On & Unlimited Plan