topic Re: Web login process in Account and services

Web login process

3phone — Sat, 16 Mar 2024 11:56:45 GMT

Does anyone else find the website login experience to be annoyingly cumbersome?

There is a blank to enter one's phone number and it does not accept autofill in my browser so one must type the phone number each time. That seems to be the only way to get to the second page where the email address and password is required. No other site I log into regularly requires typing in a 13 digit number just to get to the login screen.

Re: Web login process

Anonymous — Sun, 17 Mar 2024 11:23:57 GMT

Have you not downloaded the My Three app??

Re: Web login process

JonathanB — Thu, 21 Mar 2024 16:44:34 GMT

Hey @3phone,

Thanks for the feedback, I'll mention this to the folks who work on My3 in case this can be patched, or included in a future update. As @Anonymous says, the Three App remembers the phone numbers you've logged into if that's any help too.

Thanks,
Jonathan

Re: Web login process

UnhappyCustomer — Tue, 26 Mar 2024 10:06:23 GMT

Yes. Exactly the same. Three Website isn't really compatible with password managers, but we have to remember hundreds of passwords and logins, unless we use the same password everywhere. Even worse for anyone with an impairment like Dyslexia. My problem with remembering my phone number is I never call myself!

Re: Web login process

Anonymous — Tue, 26 Mar 2024 10:48:03 GMT

Then as I’ve said previously if you use the My Three app it’s much easier. My daughter happens to be dyslexic and has no issues as far as I’m aware. As for remembering your phone number you say you have issues with that; REALLY ? I’m nearly 70 and no doubt in line soon to be a freezer job but I have no trouble remembering it. As an aside if you download the app it shows you your number.