https://community.three.co.uk/t5/Account-and-services/Cancelled-contract-and-I-m-still-being-billed/m-p/27513#M5682 <P>I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that there was no cancellation request made - which is completely untrue.&nbsp;</P><P>I have been advised I will need to raise a cancellation request - again - but I am reluctant to do so since I have already done this. I have requested Live Chat transcripts to prove my complaint, but have been told that I will need to prove my identity then wait 'One Calendar Month' before I'm able to receive these.</P> Tue, 02 Apr 2024 11:44:51 GMT toomyglover 2024-04-02T11:44:51Z https://community.three.co.uk/t5/Account-and-services/Cancelled-contract-and-I-m-still-being-billed/m-p/27513#M5682 <P>I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that there was no cancellation request made - which is completely untrue.&nbsp;</P><P>I have been advised I will need to raise a cancellation request - again - but I am reluctant to do so since I have already done this. I have requested Live Chat transcripts to prove my complaint, but have been told that I will need to prove my identity then wait 'One Calendar Month' before I'm able to receive these.</P> Tue, 02 Apr 2024 11:44:51 GMT https://community.three.co.uk/t5/Account-and-services/Cancelled-contract-and-I-m-still-being-billed/m-p/27513#M5682 toomyglover 2024-04-02T11:44:51Z https://community.three.co.uk/t5/Account-and-services/Cancelled-contract-and-I-m-still-being-billed/m-p/27825#M5738 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/13453">@toomyglover</a>,</P> <P>This sounds really frustrating, I'll do my best to help. We have a process for if there was a failure to cancel due to an error on our part, so you ought to be refunded back to the original cancellation date if there's evidence.</P> <P>What happened when you got in touch originally as far as you recall? Was there a PAC or STAC code given for the account, or was it agreed we'd cancel the service on a particular date?</P> <P>Thanks,<BR />Jonathan</P> Wed, 10 Apr 2024 16:18:42 GMT https://community.three.co.uk/t5/Account-and-services/Cancelled-contract-and-I-m-still-being-billed/m-p/27825#M5738 JonathanB 2024-04-10T16:18:42Z