topic Re: Requested proof of usage in Account and services

Requested proof of usage

Pavankumar — Sun, 21 Jan 2024 11:42:28 GMT

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from 72 hours to 5 days after 5 days I contacted them they told me again we raised a ticket so you need wait for five more days ones again I contacted them they told me to wait for more is this how three treat their customers or it’s just me

Re: Requested proof of usage

sc1999 — Sun, 21 Jan 2024 12:51:05 GMT

I do not understand why OFCOM do not require the networks to complete this action within a set period. They put timescale limits on many actions the networks have to preform but not this one.

Re: Requested proof of usage

bhupinder4819 — Sat, 17 Feb 2024 09:45:21 GMT

@Pavankumar wrote:
I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from 72 hours to 5 days after 5 days I contacted them they told me again we raised a ticket so you need wait for five more days ones again I contacted them they told me to wait for more is this how three treat their customers or it’s just me

Re: Requested proof of usage

bhupinder4819 — Sat, 17 Feb 2024 09:46:24 GMT

They are doing same as it with me iam very fed up with this network 😭

Re: Requested proof of usage

FB — Tue, 09 Apr 2024 07:25:17 GMT

And to me! Been waiting since December. Avoid Three at all costs

Re: Requested proof of usage

RAjan8335 — Mon, 29 Apr 2024 14:32:56 GMT

Me also waiting for this my issurance company asking for this letter only company is playing with all customers

Re: Requested proof of usage

JonathanB — Tue, 30 Apr 2024 13:19:34 GMT

Hi @RAjan8335,

I'm sorry to hear this, how long have you been waiting for the proof letter?

Thanks,
Jonathan