topic PAYG Number Deactivated - Why? in Account and services

PAYG Number Deactivated - Why?

Matt3 — Fri, 12 Apr 2024 15:33:34 GMT

Hi.

I have a PAYG sim, and obviously number, that I've had for well over a decade. In February I went on a Caribbean cruise, travelling via Dublin and with a few days in Miami beforehand. I switched roaming on.

After a day or so in Miami I noticed I could no longer use my data, calls or texts. I wasn't using my phone for anything other than checking Twitter in Miami, but had wifi at my apartment so thought nothing much of it. On the ship I had a wifi plan anyway.

However, when I got back my phone still wasn't working. When I checked my account it said I was suspended. I chatbox'd a Three rep who said it was for 'roaming fraud'. He could give me no other information, such as what I was supposed to have done, and said that the account would be unsuspended after a month. This was incredibly inconvenient.

After a month (so late March) I tried to log into my account again but it wouldn't let me without sending me a verification text. Unfortunately my phone number still wasn't activated so I couldn't get the text.

Today I tried logging into my account again, this time successfully, to see 'No active lines are found', so I chatbox'd with a rep who told me that my number had been deactivated and couldn't be reactivated.

So I have 3 questions I need resolving please.

1. Why was my number deactivated - what was it I did to warrant it?

2. Is it true my number cannot be reactivated?

And the biggy...

3. Does this mean I will have a fraud marker logged with the credit agencies? Because if so I'm going to cause merry mayhem.

In the meantime I've bought 2 new sims. The first was a Three sim, but when I was getting nowhere with my questions I bought one from another company. With a satisfactory resolution to my issues I would consider staying with Three going forward as they've always been fine for me in the past.

I hope you can help, someone. Thanks for reading.

Matt

Re: PAYG Number Deactivated - Why?

Anonymous — Fri, 12 Apr 2024 21:17:39 GMT

1) Sorry don’t know.
2) Possibly.
3)Don’t know.

Without wishing to seem glib you’ll need to start a live chat or call 03333381001 to speak to customer service which this forum is not.

With respect if you can afford a Caribbean cruise you you should consider whether you may be better off having a pay monthly phone account (Three or any provider) whereby the problem you enunciate would be less likely to occur.

Just a thought.

Good luck

Re: PAYG Number Deactivated - Why?

Matt3 — Sat, 04 May 2024 23:27:24 GMT

Thank you for your considered reply Paddie. Seems like you can't help, and have no idea about my personal situation or who paid for the cruise.

Re: PAYG Number Deactivated - Why?

Anonymous — Sun, 05 May 2024 05:30:07 GMT

I’m pleased you liked my reply which was indeed “considered”! The point I was making that if you were a pay monthly customer your situation as described wouldn’t occur.