topic Re: I want to cancel Monthly add on charges in Account and services

I want to cancel Monthly add on charges

tywang2006 — Sun, 14 Apr 2024 00:32:25 GMT

I want to cancel Monthly add on charges, it charges me 12 pounds everyday, in my addon under my account, there is nothing add on shown. how can i get it canceled

Re: I want to cancel Monthly add on charges

Anonymous — Sun, 14 Apr 2024 05:58:34 GMT

You’d be better off contacting customer service to sort this out

Re: I want to cancel Monthly add on charges

JonathanB — Mon, 15 Apr 2024 11:38:07 GMT

Hi @tywang2006,

Our daily add ons aren't recurring, so I'm not aware of anything you could apply to your account to charge you £12 each day.

Where are you seeing info that suggests that you're being charged this, if your Three App or My3 account online isn't showing any add ons? Keen to help, but not sure I understand what you mean fully.

Thanks,
Jonathan