topic Re: Any way to pay a contract off early in Account and services

Any way to pay a contract off early

Robti — Sun, 14 Apr 2024 17:55:35 GMT

Hi really poor service in my area so wondering if there was anyway to pay off my contract early ?

Thanks

Re: Any way to pay a contract off early

Anonymous — Sun, 14 Apr 2024 18:13:32 GMT

Yes as far as I know and depending how long you have left you can leave by giving thirty days notice. Beware though there will be cancellation charges which you no doubt will be told about when you give notice. Call 333.

Re: Any way to pay a contract off early

JonathanB — Mon, 15 Apr 2024 10:43:12 GMT

Hi @Robti,

I'm sorry to hear you're considering leaving Three. You can find more info about leaving or switching here. If the issue seems to be down to coverage, or a long term network issue, I'd recommend getting in touch and advising you're looking into cancelling for this reason, and the team will be able to check if there's anything more we can do to support you.

Thanks,
Jonathan

Re: Any way to pay a contract off early

Robti — Tue, 16 Apr 2024 15:51:44 GMT

Thanks all, so after talking on the phone it appears that I have to live with poor network, I was told that my area is very busy and my full 5g signal dropping to one bar of 4g is because of this and to call back in a couple of weeks if it suddenly get any better lol

Re: Any way to pay a contract off early

Anonymous — Tue, 16 Apr 2024 16:32:41 GMT

Re: Any way to pay a contract off early

Robti — Tue, 16 Apr 2024 19:10:01 GMT

Sorry don’t know what that means

Re: Any way to pay a contract off early

Anonymous — Tue, 16 Apr 2024 20:49:46 GMT

I’ll leave it with you. 👋

Re: Any way to pay a contract off early

JonathanB — Wed, 17 Apr 2024 14:05:42 GMT

You may have been seeing a placeholder symbol, images uploaded to the community need to be reviewed before they appear to the public. Hopefully you should now see a screenshot from one of our pages talking about how to cancel.

Re: Any way to pay a contract off early

JonathanB — Wed, 17 Apr 2024 14:22:42 GMT

Hi @Robti,

I can appreciate your frustration. How long have you been dealing with issues with the connection now? Are we showing we're aware of any local issues on our Network Status Checker?

Thanks,
Jonathan

Re: Any way to pay a contract off early

Robti — Wed, 17 Apr 2024 17:55:35 GMT

No problems reported on the network status and gradually getting worse over the last few months but did a couple of Speedtest when I’m out a few hundred yards from home and on one bar of 4g signal I’m getting high 4Mbps and high 5Mbps with 0.04 to 0.88 upload

Re: Any way to pay a contract off early

JonathanB — Mon, 22 Apr 2024 15:55:05 GMT

Hi @Robti,

That's really disappointing to hear. I can understand this must be really disruptive to deal with on a daily basis. Can you tell me a bit more about how this is impacting your daily use of your services? This may help me refer you to some more support.

Thanks,
Jonathan

Re: Any way to pay a contract off early

Robti — Mon, 22 Apr 2024 17:34:04 GMT

This was the fastest I managed to get today with the rest in the 1-2 range. Nearly everything I try to use on my phone has timeouts and is totally unusable. Web pages don’t load and emails won’t open. Apps might open or not don’t know about them. In my local area the mast is a few hundred meters away and the signal has gradually getting worse. Tried an EE sim and getting great 5g service well over 200mb download

Re: Any way to pay a contract off early

JonathanB — Tue, 23 Apr 2024 11:31:39 GMT

Hi @Robti,

Thanks for this info. I've sent you a PM to get you in touch with some colleagues who will do their best to help.

Thanks,
Jonathan

Re: Any way to pay a contract off early

Robti — Tue, 23 Apr 2024 13:35:01 GMT

and contacted

Thanks

Re: Any way to pay a contract off early

Anonymous — Tue, 23 Apr 2024 13:36:01 GMT

Good luck mate.