https://community.three.co.uk/t5/Account-and-services/Charged-for-a-top-up-but-Three-has-no-record-of-the-transaction/m-p/28388#M5850 <P>You need to call them on 333 or speak to live chat again.&nbsp;</P> Tue, 23 Apr 2024 16:52:13 GMT MZone 2024-04-23T16:52:13Z https://community.three.co.uk/t5/Account-and-services/Charged-for-a-top-up-but-Three-has-no-record-of-the-transaction/m-p/28386#M5848 <P>Two days ago on April 21st 2024 I paid £10 for a top up. This was for a&nbsp;<SPAN>10GB Data Pack.</SPAN></P><P><SPAN>I topped up online and received a "Your payment has been received" message</SPAN></P><P>I can confirm the money has left my bank account, with a transaction cleared date of 22 April 2024.</P><P>However I do not actually have any data on my account.</P><P>I have talked to someone via web chat, who let me know that they do not have any record of the transaction from two days ago.</P><P>I would like to get the data I paid for added to my account, or I would like a refund of the £10 that Three has taken from my bank.&nbsp;I would appreciate any help or advice. Thanks.</P> Tue, 23 Apr 2024 16:20:08 GMT https://community.three.co.uk/t5/Account-and-services/Charged-for-a-top-up-but-Three-has-no-record-of-the-transaction/m-p/28386#M5848 j56 2024-04-23T16:20:08Z https://community.three.co.uk/t5/Account-and-services/Charged-for-a-top-up-but-Three-has-no-record-of-the-transaction/m-p/28388#M5850 <P>You need to call them on 333 or speak to live chat again.&nbsp;</P> Tue, 23 Apr 2024 16:52:13 GMT https://community.three.co.uk/t5/Account-and-services/Charged-for-a-top-up-but-Three-has-no-record-of-the-transaction/m-p/28388#M5850 MZone 2024-04-23T16:52:13Z