topic Re: told I had to reregister in the new three website but can't do it, going around in circles in Account and services

told I had to reregister in the new three website but can't do it, going around in circles

carl1 — Fri, 26 Apr 2024 09:58:01 GMT

I am trying to re register but get stuck at the point where I input the new password and the register button clicks but then a red text says that there is a problem.

I have spoken to chat several times, each time I am told I have to register a new email to reset the account.

I have now registered several emails and am running out of emails...!!!

I have gone through this several times now

please reset my account, the support is clearly unable to solve this

Re: told I had to reregister in the new three website but can't do it, going around in circles

MZone — Fri, 26 Apr 2024 10:02:28 GMT

Try clearing your internet browser cache or using a different browser or device. Maybe you are not following the required password parameters either?

Re: told I had to reregister in the new three website but can't do it, going around in circles

JonathanB — Mon, 29 Apr 2024 13:17:40 GMT

Hi @carl1,

Your Three Community account should be tied to your My3 login, so you should already be registered for My3 if you're able to login and post here. If you try logging in with the same email and password you use here on the Community, does that get you in to your account?

Thanks
Jonathan