topic Re: Trying to access three account in Account and services

Trying to access three account

100881 — Wed, 08 May 2024 16:04:37 GMT

I recently had to switch operators temporarily to Lebara, keeping my old three number. I got a new phone & plan and got a temporary number. My old number was transferred to the new SIM today. Im trying to log into my Three account but it’s saying “Your account has been closer” any help?

Re: Trying to access three account

Anonymous — Wed, 08 May 2024 18:36:52 GMT

Check with customer service. Your port may not have completed would be my guess;but it is just that;a guess. Strange you say you HAD to switch operators. I’ve not yet been forced to do so by a mobile operator as far as I’m aware.

Re: Trying to access three account

MZone — Wed, 08 May 2024 18:43:13 GMT

It seams you are logging into the account you had with 3 previously. I had to re-register for My3 using a different email address when I did the same thing as @100881

Re: Trying to access three account

Anonymous — Wed, 08 May 2024 18:43:47 GMT

Good point! Forgot about that.

Re: Trying to access three account

100881 — Thu, 09 May 2024 17:37:24 GMT

Tried doing this but it says "Please check the details you entered are correct. If you still encounter an issue, please contact us."

Re: Trying to access three account

Anonymous — Thu, 09 May 2024 17:39:07 GMT

Then please contact them. They have access to your account and this forum doesn’t!