topic Re: Pay as you go cannot check balance over 3 app and web site in Account and services https://community.three.co.uk/t5/Account-and-services/Pay-as-you-go-cannot-check-balance-over-3-app-and-web-site/m-p/6559#M609 <P>Oh dear, I'm really sorry you've not been able to check up on your balance, horacekit. Let's try and figure that out.</P> <UL> <LI>Is your Pay As You Go SIM still working, with signal bars showing as normal?</LI> <LI>Are you unable to open the Three App or log into My3 online at all, or is it just the balance that's missing from those?</LI> <LI>Are you able to check your balance by calling 333 and choosing from the automated options?</LI> </UL> <P>Let us know and we'll do all we can to help.</P> Mon, 31 Oct 2022 12:52:24 GMT StephR 2022-10-31T12:52:24Z Pay as you go cannot check balance over 3 app and web site https://community.three.co.uk/t5/Account-and-services/Pay-as-you-go-cannot-check-balance-over-3-app-and-web-site/m-p/6394#M597 <P>I tried over a week for checking my balance over both 3 app and website but they shown sorry they know the problem and try to fix it, trying to contact 3 agent but they are not helping out at all, only told me to reset password.</P> Sat, 29 Oct 2022 02:07:25 GMT https://community.three.co.uk/t5/Account-and-services/Pay-as-you-go-cannot-check-balance-over-3-app-and-web-site/m-p/6394#M597 horacekit 2022-10-29T02:07:25Z Re: Pay as you go cannot check balance over 3 app and web site https://community.three.co.uk/t5/Account-and-services/Pay-as-you-go-cannot-check-balance-over-3-app-and-web-site/m-p/6559#M609 <P>Oh dear, I'm really sorry you've not been able to check up on your balance, horacekit. Let's try and figure that out.</P> <UL> <LI>Is your Pay As You Go SIM still working, with signal bars showing as normal?</LI> <LI>Are you unable to open the Three App or log into My3 online at all, or is it just the balance that's missing from those?</LI> <LI>Are you able to check your balance by calling 333 and choosing from the automated options?</LI> </UL> <P>Let us know and we'll do all we can to help.</P> Mon, 31 Oct 2022 12:52:24 GMT https://community.three.co.uk/t5/Account-and-services/Pay-as-you-go-cannot-check-balance-over-3-app-and-web-site/m-p/6559#M609 StephR 2022-10-31T12:52:24Z