topic Premium number texts not being delivered in Account and services

Premium number texts not being delivered

Dollydazzle — Fri, 10 May 2024 16:49:18 GMT

When I try to text a competition via a 5 digit text number it comes back undelivered.

Re: Premium number texts not being delivered

MZone — Fri, 10 May 2024 17:13:03 GMT

Check your My3 for any spending limits bars you may have or call customer services on 333.

Re: Premium number texts not being delivered

Dollydazzle — Sat, 11 May 2024 11:30:46 GMT

There’s def no spending limit and 3 said no problem their end. Knew I should’ve stuck with EE

Re: Premium number texts not being delivered

PeteG — Sat, 11 May 2024 16:42:54 GMT

Hello.

It might be worth contacting the team again and asking them to check your credit limit within the account. This is different from the spend limit, and ca sometimes be set to a lower number than the spend limit. If that's set too low, it would prevent you from being able to send those texts regardless of what the spend limit is set to.

Pete.

Re: Premium number texts not being delivered

reecewelc9 — Mon, 17 Feb 2025 21:34:28 GMT

Can you remove it premium rate text barring thank you

Re: Premium number texts not being delivered

reecewelc9 — Wed, 26 Feb 2025 20:14:01 GMT

can you get a better person costumer services team to contact me directly thank you who will remove premium rate text barring off account

Re: Premium number texts not being delivered

JadeF — Thu, 27 Feb 2025 11:51:35 GMT

Hey @reecewelc9

We're unable to arrange call backs from this Community forum.

Please reach our Customer support team here for further support with this.

Thanks,

Jade

Re: Premium number texts not being delivered

reecewelc9 — Mon, 10 Mar 2025 19:53:05 GMT

Hi why not you just can’t not take remove premium rate text barring