topic Re: Bill in Account and services

Bill

boneskiller1 — Fri, 04 Nov 2022 08:47:51 GMT

Good morning, I already paid my bill on the website but still they want to take direct debit of the same amount I have already paid on the website

Re: Bill

sc1999 — Fri, 04 Nov 2022 16:53:40 GMT

Direct Debits are automated and you should give customer services a call, it's free, and select the option for payments and try to talk to a human.

Re: Bill

PeteG — Sat, 05 Nov 2022 19:51:22 GMT

Hi there.

If you have a direct debit set up, making a manual payment will not stop the direct debit from being collected due it being automated.

If left as it is, the payment will be taken again, and your account will go into credit. The credit will automatically adjust into the next bill, reducing that direct debit by however much the amount is.

If you'd rather stop it, you'd need to cancel the direct debit completely, and then set it back up again. If your payment is due within the next 3 working days, it might be too late to stop it from being collected.

Pete.