topic Re: 401 Error in Account and services

401 Error

Kags86 — Wed, 15 May 2024 12:26:20 GMT

Anyone else getting this error when trying to login via app or browser?

Re: 401 Error

Aw — Wed, 15 May 2024 12:34:02 GMT

I’ve had the same problem on the app and website don’t know how to solve the issue

Re: 401 Error

Kags86 — Wed, 15 May 2024 12:40:09 GMT

Suppose at least it’s not just one of us.

Re: 401 Error

Nonamealright — Wed, 15 May 2024 12:42:45 GMT

I have the same issue. I just had a new SIM. It's frustrating.

Re: 401 Error

JonathanB — Wed, 15 May 2024 13:05:59 GMT

Hi everyone,

We've seen a few reports of this issue. We're looking into this as a priority and expect access to My3 and the Three App should be restored for everyone affected soon. We’re sorry for any inconvenience in the meantime.

Thanks,
Jonathan

Re: 401 Error

HardNock — Wed, 15 May 2024 13:13:57 GMT

Yep, been the same since late yesterday. Started intermittent and then cannot log into my account on either the app or the website at all since early this morning. I desperately need a replacement eSIM for a new phone but can't do anything as I can't log in. Not even Three live chat staff can help, I just have to grin and bear it.

Re: 401 Error

g_nc12 — Wed, 15 May 2024 13:37:43 GMT

Please can we get an update on when 3 expects account login to be back up and running? - soon is a bit vague

Re: 401 Error

Anonymous — Wed, 15 May 2024 14:11:21 GMT

Good news guys It’s fixed for me as of now!

Re: 401 Error

JonathanB — Thu, 16 May 2024 09:39:34 GMT

That's great to hear. The issue was quite intermittent, but it should all be sorted out for everyone by now. If anyone is still seeing these errors logging in, please let me know.

Thanks,
Jonathan

Re: 401 Error

rky — Sun, 02 Jun 2024 22:06:13 GMT

I registered as new customer and all worked well