topic Re: Paid wice £70 out of pocket no calls or internet in Account and services

Paid wice £70 out of pocket no calls or internet

Nikgr — Wed, 15 May 2024 13:01:50 GMT

Re: Paid wice £70 out of pocket no calls or internet

Anonymous — Wed, 15 May 2024 13:34:24 GMT

I’m sorry but today isn’t my day for reading blank messages. Could you please give us a tinsey winsey bit more info. 🤷‍♂️

Re: Paid wice £70 out of pocket no calls or internet

Nikgr — Fri, 17 May 2024 09:28:03 GMT

Paid twice account should be credited 0 in my account. Had to ask bank for a refund no info apparently I will get a within 72 hrs! I m thinking going to EE or Vodafone

Re: Paid wice £70 out of pocket no calls or internet

Anonymous — Fri, 17 May 2024 09:52:09 GMT

Have you not spoken to customer service? Seems you’ve paid a second time without sorting out the first apparent failure.

Re: Paid wice £70 out of pocket no calls or internet

Nikgr — Fri, 17 May 2024 11:34:35 GMT

I just did as there is a massive delay to come back to a problem . I thought it was an issue with the network but no and second payment went through no response, no credit, no internet! Imagine 100 like this a day pure profit! 7k a day 🤣

Re: Paid wice £70 out of pocket no calls or internet

Anonymous — Fri, 17 May 2024 11:49:34 GMT

I’m sorry but something doesn’t add up here. When I was a payg customer with Three around a year ago if I had added credit to my account and for some reason it didn’t register or whatever,I would have been shouting from the rooftops from minute 1 of day 1. I certainly wouldn’t be adding more credit and chasing my tail as you purport to have done. I don’t believe this issue is endemic and as you say your bank is in the process of refunding you then the matter should be considered closed.

Re: Paid wice £70 out of pocket no calls or internet

Nikgr — Fri, 17 May 2024 12:21:21 GMT

2 transactions on the same day was despert! The first one said problem with network so I made a second one to get my internet working some people 🤣

Re: Paid wice £70 out of pocket no calls or internet

Nikgr — Fri, 17 May 2024 12:27:08 GMT

Why you don’t answer a call sort some other poor soul out 🤣

The real problem is they are using an app that makes transactions taking money from accounts and then can’t track what happened never mind the 2 transactions do mind the transaction can’t be found.. bank is sorting both out

Re: Paid wice £70 out of pocket no calls or internet

Anonymous — Fri, 17 May 2024 12:46:50 GMT

Well as I’ve said you’re getting your money back so all good.

Re: Paid wice £70 out of pocket no calls or internet

Nikgr — Fri, 17 May 2024 13:24:56 GMT

Not from Three

Re: Paid wice £70 out of pocket no calls or internet

Nikgr — Fri, 17 May 2024 13:25:51 GMT

Again no comment that they don’t know where the transaction gone?

Re: Paid wice £70 out of pocket no calls or internet

Anonymous — Fri, 17 May 2024 13:26:50 GMT

Apparently not but maybe if you had provided proof they would investigate. But as I’ve said you’re apparently getting you money back so that’s that.

Re: Paid wice £70 out of pocket no calls or internet

Anonymous — Fri, 17 May 2024 13:28:15 GMT

Send Three your proof that the payments have gone through.