topic Re: Add-on texts in Account and services

Add-on texts

Discokev — Mon, 13 May 2024 11:12:33 GMT

I’ve today received a load of texts along the lines of

Hi there,

We've changed your Spend Cap to £99,999.

It's already kicked in, so you're good to go.

First you've heard about this? Let us know right away: three.co.uk/contact-us

I’ve not ordered any additional add-ons and can’t find the option to email three about this.

should I be concerned? My contract certainly looks different to expected when I login to rescue …

Many thanks

Kevin Francis

Re: Add-on texts

Anonymous — Mon, 13 May 2024 11:17:36 GMT

I personally always adopt the mantra if it sounds too good to be true then it probably is. Your alarm bells should be peeling out like Big Ben.

Please contact customer service NOW.

Re: Add-on texts

MZone — Mon, 13 May 2024 19:35:18 GMT

Maybe change your account password just to be safe.

Re: Add-on texts

MXClive — Thu, 16 May 2024 21:05:51 GMT

I have a similar message about the reset thing. Apparently my spend cap is at £45, but when I checked the Three app it clearly has not changed from the £0 it has been from the start. One other thing that might be where the multiple texts are coming from, I recently went to the USA and had the roaming add on. I don't know how, but I feel there might be a connection here.

Just sharing.

Re: Add-on texts

PeteG — Fri, 17 May 2024 17:30:37 GMT

Hello.

Welcome to the Three Community.

Was the message you receive not in reference to the Data Roaming Credit limit? If so, that would have been triggered due to you doing to America recently.

If you're unsure, copy the message into here, make sure to remove any personal information from it if there is any. This will give us more insight into what you've been sent.

Pete.