https://community.three.co.uk/t5/Account-and-services/Proof-of-Barring/m-p/30301#M6419 <P>Hi there,</P><P>I need to obtain proof of purchase and proof of usage for my insurance company. Unfortunately, the customer service I have received regarding this matter has not been very good.</P><P>When I chatted with an agent on Live Chat, they informed me that I needed a tracking number that I should have received within 5 minutes after sending the proof of purchase. However, I have not received it yet. It has been 8 working days since my first email and 6 working days since the second email. Each time I receive a reply, it states that without a tracking number, they are unable to help. If I am not receiving emails from you, is that my fault? Shouldn't your agent have the authority to check my sent email? I am left with no answers every day after the call or chat with you.</P><P>This delay is causing a lot of inconvenience, as I need the documents to continue the process with my phone insurer. I am currently left without access to my phone, including vital mobile banking apps, due to this lengthy unexplained delay from 3.</P><P>Could someone please get in touch with me to escalate this, so I can receive the documents today?</P><P>Regards,<BR />Bhargav</P> Wed, 22 May 2024 10:25:30 GMT bhargav959 2024-05-22T10:25:30Z https://community.three.co.uk/t5/Account-and-services/Proof-of-Barring/m-p/30301#M6419 <P>Hi there,</P><P>I need to obtain proof of purchase and proof of usage for my insurance company. Unfortunately, the customer service I have received regarding this matter has not been very good.</P><P>When I chatted with an agent on Live Chat, they informed me that I needed a tracking number that I should have received within 5 minutes after sending the proof of purchase. However, I have not received it yet. It has been 8 working days since my first email and 6 working days since the second email. Each time I receive a reply, it states that without a tracking number, they are unable to help. If I am not receiving emails from you, is that my fault? Shouldn't your agent have the authority to check my sent email? I am left with no answers every day after the call or chat with you.</P><P>This delay is causing a lot of inconvenience, as I need the documents to continue the process with my phone insurer. I am currently left without access to my phone, including vital mobile banking apps, due to this lengthy unexplained delay from 3.</P><P>Could someone please get in touch with me to escalate this, so I can receive the documents today?</P><P>Regards,<BR />Bhargav</P> Wed, 22 May 2024 10:25:30 GMT https://community.three.co.uk/t5/Account-and-services/Proof-of-Barring/m-p/30301#M6419 bhargav959 2024-05-22T10:25:30Z https://community.three.co.uk/t5/Account-and-services/Proof-of-Barring/m-p/30376#M6442 <P><SPAN>Either call them use live chat or make a complaint&nbsp;</SPAN><A href="https://www.three.co.uk/support/complaints/how-to-complain" target="_self" rel="noopener noreferrer">here.</A></P> Wed, 22 May 2024 19:25:59 GMT https://community.three.co.uk/t5/Account-and-services/Proof-of-Barring/m-p/30376#M6442 MZone 2024-05-22T19:25:59Z