topic Re: Unable to register for three plus (new user) in Account and services

Unable to register for three plus (new user)

Nixxidee — Wed, 27 Mar 2024 21:51:47 GMT

Hi I have downloaded the three plus app and tried to register but every time I enter my details it freezes and kicks me out.

can anyone help?

thanks

nikki

Re: Unable to register for three plus (new user)

Geluk — Thu, 28 Mar 2024 10:15:54 GMT

Not worth the bother frankly.

When I tried to register for the new 3 app, it says my e mail [that I registered with 3 years ago],isn't registered.

So you proceed to enter it as a "new" user, and app says it's registered, so it stops me proceeding.

Computer says no😩

Re: Unable to register for three plus (new user)

Anonymous — Thu, 28 Mar 2024 10:53:18 GMT

Same here! Paddiewack says stuff it.

Re: Unable to register for three plus (new user)

JonathanB — Fri, 29 Mar 2024 15:29:18 GMT

Hi @Nixxidee,

Did you previously use the same phone number with Three+ in the past? Either porting the number out and back in? Or moving it between PAYG/Pay Monthly?

Thanks,
Jonathan

Re: Unable to register for three plus (new user)

JonathanB — Fri, 29 Mar 2024 15:31:18 GMT

Hi @Geluk,

Are you having trouble with the Three+ service, or your My3/Three App account?

Thanks,
Jonathan

Re: Unable to register for three plus (new user)

JonathanB — Fri, 29 Mar 2024 15:35:55 GMT

Hi @Anonymous,

I think I recall you mentioned some issues with Three+ a few weeks back and that you registered a Broadband SIM instead? Did that sort it, or are you still having trouble with this?

Thanks,
Jonathan

Re: Unable to register for three plus (new user)

Anonymous — Fri, 29 Mar 2024 16:20:04 GMT

No! I’m back to square one with being unable to log in on either of my two numbers so I’ve now deleted the app and I’m fine with that.

Re: Unable to register for three plus (new user)

Dburns80 — Fri, 24 May 2024 20:18:07 GMT

Having the same issue

im Starting to think three and issues are a very common normal thing!!

Re: Unable to register for three plus (new user)

Anonymous — Sat, 25 May 2024 04:54:39 GMT

I’ve literally given up on it and permanently deleted the app!