topic Re: Community notifications always go to Spam. Three, can you fix your notifications. in Account and services

Community notifications always go to Spam. Three, can you fix your notifications.

pwalk — Sat, 03 Feb 2024 12:53:42 GMT

It seems like a misconfiguration at sender's end. I'm not receiving the notifications from Community due to it being flagged by Gmail, and I have to keep checking Spam and confirming it's safe, every single time:

It would be great if this can be fixed.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

Anonymous — Sat, 03 Feb 2024 15:10:56 GMT

Slide left on an unopened Three email and from the menu hit move message. Then hit inbox and your email will move to your inbox forever and a day.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

pwalk — Sat, 03 Feb 2024 15:34:19 GMT

As I said, each of these emails ends up in Spam. It won't mater if I move one into Inbox (which is the same as marking it as Not Spam). This is likely an error on part of Three:

https://support.google.com/mail/answer/180707

Re: Community notifications always go to Spam. Three, can you fix your notifications.

Anonymous — Sat, 03 Feb 2024 15:45:11 GMT

Well I can only speak as I find. I’ve had a gmail address for more years than I care to remember and had the same issue as you described. I sorted things as I previously mentioned. Good luck with sorting it out.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

pwalk — Mon, 12 Feb 2024 21:00:02 GMT

@JonathanB could you look into this? I'm tired of checking Spam for Three notifications. Thanks.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

PeteG — Sun, 18 Feb 2024 19:33:59 GMT

Hello.

It's something that's currently being looked into. Hopefully it won't be too much longer until it's sorted.

Pete.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

digitaltoast — Mon, 27 May 2024 08:27:26 GMT

Hi there. This is STILL doing it. It's concerning that this basic misconfiguration has a simple, 30 second fix but has continued for over 2 years by the look of it:

https://community.three.co.uk/t5/Account-and-services/Junk-Folder/m-p/3782/highlight/true#M200

Re: Community notifications always go to Spam. Three, can you fix your notifications.

pwalk — Mon, 27 May 2024 09:46:30 GMT

Three either don't know how to fix it, or don't care, or both.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

Anonymous — Mon, 27 May 2024 09:59:26 GMT

I trained my mailbox to route the emails to the inbox from junk.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

digitaltoast — Mon, 27 May 2024 10:52:03 GMT

I've tried that - but no matter how many times I click "looks safe" or "mark as not phishing" or even create a rule, it always ends up on Spam.

The point is that it's not up to all of us to have to retrain our mailboxes to deal with misconfigured email. It's up to Three to make the extremely simple, quick and no-cost change to their config.

Here's the notification for this very message.

Re: Community notifications always go to Spam. Three, can you fix your notifications.

Anonymous — Mon, 27 May 2024 10:55:03 GMT

Agreed but I’m just telling you how it is for me. There are worse things to worry about. It’s annoying I agree but as long as I can make and receive calls etc then I’m not going to lose any sleep.