topic Re: Canceled account still being charged in Account and services

Canceled account still being charged

ashleydee — Wed, 05 Jun 2024 06:35:18 GMT

I had 2 accounts with 3. One I had for my elderly parents. Due to various issues with 3 I canceled my parents account last October and switched the number to Lebara. I continued to be charged by 3. 2 months ago I canceled the account again via chat and I have the transcript to prove it. I have subsequently been charged for an additional 2 months and have not been refunded. I’m at a loss! I think next step might have to be contacting the ombudsman. Any help appreciated.

Re: Canceled account still being charged

Anonymous — Wed, 05 Jun 2024 06:40:15 GMT

Before you contact the ombudsman I’d phone (as opposed to chat) customer service on 03333381001. I always find it better to talk rather than message. If what you say is correct then I see no reason why they can’t sort things out very quickly.

Re: Canceled account still being charged

rky — Wed, 05 Jun 2024 06:52:19 GMT

Please contact them by call and if they can’t help then ask them to transfer the call to complaints department or you can fill the complaint form online

Re: Canceled account still being charged

ashleydee — Wed, 05 Jun 2024 07:10:22 GMT

Hi Paddie, I’ve called as well and with the same result. The initial cancellation call was in October of last year.

Re: Canceled account still being charged

ashleydee — Wed, 05 Jun 2024 07:11:10 GMT

Done and tried. No luck

Re: Canceled account still being charged

Anonymous — Wed, 05 Jun 2024 07:15:43 GMT

Then you absolutely need to make a complaint via the Three homepage. If I’m not mistaken the ombudsman will say words to the effect of you need to pursue all avenues with Three before involving them. Sounds like an absolute nightmare and I wish you all the best .

Re: Canceled account still being charged

MZone — Wed, 05 Jun 2024 07:39:31 GMT

make a complaint here.