topic Re: Three+ issues 10/11/2022 in Account and services

Three+ issues 10/11/2022

JonathanB — Fri, 11 Nov 2022 10:16:41 GMT

Hi everyone,

We have been made aware some customers are having difficulties connecting to Three+ and our technical teams are investigating this issue as a priority.

I've moved any related posts to this conversation, and will update this post as soon as I have news.

Thanks for your patience, we're working on getting this resolved as soon as possible.

JonathanB

**Update 14:35 10/11/2022**

Hi everyone,

Thanks for your patience, the technical issues have been resolved and our Three+ app is available for claiming codes. The pre-sale is open for 48 hours. Although there has been an extreme demand we would advise you to keep checking the Ticketmaster page whilst this is open.

I've been alerted to a small number of issues with codes being rejected, I'm checking the next steps for this issue too, and will provide another update.

Thanks,
JonathanB

**Update 16:15 10/11/2022**

Hi everyone,

Just to clarify as promised, for technical issues in the process of buying tickets, you would need to contact Ticketmaster, as detailed on the last section of the pre-sale page:

"Technical difficulties & contact details: If you have technical difficulties in completing the purchase of presale tickets, or for any questions about the presale tickets, contact Ticketmaster."

JonathanB

Update 10:00 11/11/2022

Hi everyone,

I can confirm the pre-sale for the Peter Kay Live events are now sold out. To keep up to date on future pre-sales, and promotions, check your Three+ App regularly.

Thanks,
JonathanB

Peter Kay presale

JazzyW — Wed, 09 Nov 2022 10:51:27 GMT

Has anyone received a code or anything for the Peter Kay presale tickets yet? Not had any previous presale experience so wondering how it will work / how far in advance we will get a code. TIA

Re: Peter Kay presale

JonathanB — Wed, 09 Nov 2022 14:09:48 GMT

Hey @JazzyW,

Here's the Three+ presales webpage. It looks like the Peter Kay presale will be opening tomorrow, 10/11/2022 at 10:00 AM.

My best advice is to keep checking your Three+ App from tomorrow morning, the codes become available at the same time pre-sales open. Once you have your code in the App, you'll see a button to redirect you to Ticketmaster, or you can use the link above to buy your tickets.

These presales do tend to sell out really fast, so it's best to be right on the Three+ App as quick as you can in the morning, good luck! 🙂

JonathanB

Re: Peter Kay presale

Kurt1971 — Thu, 10 Nov 2022 07:41:46 GMT

Same waiting for a code

3 codes

Kurt1971 — Thu, 10 Nov 2022 07:46:44 GMT

Regarding presales what time usually are codes issued looking for Peter Kay

Re: Peter Kay presale

LouLou — Thu, 10 Nov 2022 09:55:26 GMT

Cant even get in the app now....total joke...

Re: Peter Kay presale

Claire_s — Thu, 10 Nov 2022 09:58:08 GMT

Me either

Re: Peter Kay presale

LouLou — Thu, 10 Nov 2022 09:58:33 GMT

you cant get in the app now..just freezes

Re: Peter Kay presale

xalexnevex — Thu, 10 Nov 2022 10:16:42 GMT

You cannot get on the three plus app! Why offer a presale if nobody is able to access the codes for it. Not very impressed that I cannot access the privileges you ‘supposedly’ give. Can you offer any way in which to rectify this problem and access the presale????

Re: Peter Kay presale

gwilcock0862 — Thu, 10 Nov 2022 10:25:53 GMT

I’m the same - waste of an hour trying and waiting

Re: Three+ issues 10/11/2022

gabscavallo — Thu, 10 Nov 2022 11:00:31 GMT

Hi, I have the code and I am following the link given for Ticketmaster, however it keeps telling me the code I’ve been given is incorrect. I’ve copied it from the Three+ app and it’s not working. What can I do to solve this?

Re: Three+ issues 10/11/2022

donna070509 — Thu, 10 Nov 2022 11:25:12 GMT

I can’t create a log in to join three plus it keeps throwing me off

Re: Three+ issues 10/11/2022

mfletch90 — Thu, 10 Nov 2022 11:28:57 GMT

so keep an eye on this and we should then be able to get in queue for tickets? Essentially need 3+ app and that will issue code once up and running?

Re: Three+ issues 10/11/2022

JonathanB — Thu, 10 Nov 2022 11:29:26 GMT

Hi @gabscavallo,

It's difficult to check due to the current issue, but on previous presales there's been an individual offer on Three+ for each venue, so I'd make sure you're trying to redeem the correct code for the correct venue on Ticketmaster.

JonathanB

Re: Three+ issues 10/11/2022

LisaJC — Thu, 10 Nov 2022 11:32:15 GMT

How do I get a code please

Re: Three+ issues 10/11/2022

gabscavallo — Thu, 10 Nov 2022 11:51:23 GMT

I’ve tried the code on different venues for the Peter Kay tickets and it’s all saying the same 🫣 It also states that the code given is to be used for all venues on specific dates, which I have also tried and been told it’s incorrect.

Re: Three+ issues 10/11/2022

mfletch90 — Thu, 10 Nov 2022 11:49:33 GMT

the app up and running for you mate?

Re: Three+ issues 10/11/2022

gabscavallo — Thu, 10 Nov 2022 11:50:51 GMT

Every now and again it’s working but once I hit the issue I’ve said above, it just kicks me off and I have to wait a while to go on it again.

Re: Three+ issues 10/11/2022

Abbie — Thu, 10 Nov 2022 11:51:18 GMT

It keeps only offering me September so frustrating been trying hours. Is this going to get sorted?

Re: Three+ issues 10/11/2022

sheffwed4 — Thu, 10 Nov 2022 11:56:57 GMT

i have a code but its saying there are no seats available at any venue including the £151 ones