topic Re: calls from 3 promotions department in Account and services

calls from 3 promotions department

ST2 — Sun, 09 Jun 2024 09:27:36 GMT

Have received numerous calls from 3 "Promotions Dept" on 02032 395533 offering significantly better deals than available through normal channel. Does this department actually exist or is it a scam?

Re: calls from 3 promotions department

MZone — Sun, 09 Jun 2024 10:55:50 GMT

Could be a scam or a 3rd party company that sell 3 contracts. A 3rd party wouldn’t be able to say they are calling from 3 and would have to tell you their company name. Three do their marketing via text with a hyperlink or email and Three’s numbers always start with 0333. If the deal sounds too good to be true then it’s probably a scam.

Re: calls from 3 promotions department

KateS — Mon, 10 Jun 2024 09:30:17 GMT

Hey @ST2,

As @MZone has mentioned, we would only ever call from a number beginning in 0333. We can confirm this isn't a genuine Three caller and would advise you to block the number.

You can also report this to us, by texting the word 'CALL' followed by the number to 7726. This will report this as a phishing attempt, free of charge.

We've got some helpful information on protecting yourself from fraud here.

Thanks,
Kate

Re: calls from 3 promotions department

yw — Fri, 27 Feb 2026 14:29:06 GMT

07********* - got a call from this number regarding Three promotion. Would like to report this to you. It would be a scam.

Re: calls from 3 promotions department

JonathanB — Fri, 27 Feb 2026 14:31:07 GMT

Hi @yw,

Thanks for sharing your experience here, we're glad to see you spotted this was a scam. It definitely won't be Three if the call shows an 07 number. To report this, please use the method described by Kate if you haven't already:

"You can also report this to us, by texting the word 'CALL' followed by the number to 7726. This will report this as a phishing attempt, free of charge."

Thanks,
Jonathan

Re: calls from 3 promotions department

glud — Tue, 17 Mar 2026 11:01:56 GMT

Just double checking - have just been called from a number starting 07 saying they are from promotions dept, I am overpaying, they are giving me a refund and have sent a one time code to my phone which I need to share with them. Have said I will call back (did not share code) and just doing some research. Assume I need to block number (and not share code - which did arrive from 3 text service that I normally receive 3 texts from).

Re: calls from 3 promotions department

MichaelP — Wed, 18 Mar 2026 08:37:49 GMT

Hello @glud,

Thanks for sharing this here - Three wouldn't call you from a mobile number, and it's reassuring that you were vigilant and didn't share any info.

Such scam calls can also spoof numbers that belong to others. Please block and report this call by texting the word 'CALL' followed by the number to 7726.

This will report this for free, as a phishing attempt and ensure that it's flagged on Three's end.

If you ever receive a call from somebody claiming to be Three, you can chat with Customer Services, who can check your account to verify any genuine contact that has been made.

Thanks,
Michael