topic Re: Servicemail.three.co.uk scam? in Account and services

Servicemail.three.co.uk scam?

JessopCA — Mon, 10 Jun 2024 17:06:46 GMT

I’ve just checked in my junk inbox to find a mail from the subject email address saying I haven’t returned my 5G broadband hub.

This was a surprise as I returned the item over a month ago now!

Can someone confirm if this is (a) a genuine email and (b) what needs to be done as I will not be paying the quoted £105 fee.

Re: Servicemail.three.co.uk scam?

Geluk — Mon, 10 Jun 2024 18:51:57 GMT

You must contact 3 directly; this is a customers forum. Hope you got a proof of posting.

Re: Servicemail.three.co.uk scam?

KateS — Tue, 11 Jun 2024 13:55:47 GMT

Hey @JessopCA,

I can confirm, this is a legitimate Three email address. I'm sorry to hear you've had this email despite returning the hub already.

Please pop through for a chat with our Customer Service team. They'll be able to track the return and ensure the account is closed correctly without charge.

Let me know how you get on.

Thanks,
Kate