topic Re: Mobile contract still being charged despite contract ending, three months on. in Account and services

Mobile contract still being charged despite contract ending, three months on.

TelfordAde — Mon, 10 Jun 2024 15:42:59 GMT

Despite ringing customer services twice, I am STILL!!!!!! being charged for my daughters old mobile number. Number no longer exists and DESPITE SPEAKING TO CUSTOMER SERVICES TWICE!!! to get my monthly direct debit cancelled, I am still being charged. Really not impressed. I suspect my bank account needs this money far more than three does, When I try to call customer services, because this number does not exist, I can not use their automated service and your online digital assistant doesn't connect. Not happy.

Re: Mobile contract still being charged despite contract ending, three months on.

MZone — Mon, 10 Jun 2024 20:55:12 GMT

Please contact Customer Service team to look into this further.

Re: Mobile contract still being charged despite contract ending, three months on.

KateS — Tue, 11 Jun 2024 14:24:11 GMT

Hey @TelfordAde,

I'm sorry to hear you've had trouble reaching an agent to get some support in this instance.

I can see you're a new member of the Community so I'd assume you also have an active Three account. In this instance, I'd recommend reaching out and popping in your own Three number which will allow you to connect with our teams. You'll then be able to explain the situation and our teams will help with the cancellation request.

I hope this helps.

Thanks,
Kate