topic Re: Refund for the same network local calls in Account and services

Refund for the same network local calls

MHassan — Wed, 22 May 2024 07:59:16 GMT

Recently three was having a system glitch and they were charging the local calls,although I was having unlimited minutes. I would like to request to refund all the amount that has been charged for the local calls.

Re: Refund for the same network local calls

Anonymous — Wed, 22 May 2024 08:15:04 GMT

Then you need to speak (or chat) with customer service as this is a discussion forum with no access to your account.

Re: Refund for the same network local calls

MHassan — Wed, 22 May 2024 16:03:49 GMT

I tried with no success with the chat 💬 as it always come up to rephrase your concern. It seems their digital chat is not a viable solution as it has limitations and can only assist with predefined scripts. I haven't tried calling them. I will try and hope it will be sorted out.

Re: Refund for the same network local calls

MHassan — Tue, 11 Jun 2024 13:44:47 GMT

Thanks for the suggestion. It really helped. Although they didn't refund the amount but I got the amount topped up as credit balance.