topic Re: Spend cap but app not working in Account and services

Spend cap but app not working

MarkC4 — Thu, 13 Jun 2024 07:36:27 GMT

Hi currently abroad need to increase spend cap but can't get 3 app to work it says there is an error. When I call 3 they tell me to increase spend cap via 3 App which isn't working? Can anyone help??

Re: Spend cap but app not working

MZone — Thu, 13 Jun 2024 12:02:53 GMT

Log into your 3 account via the three website rather than using the app.

Re: Spend cap but app not working

KateS — Fri, 14 Jun 2024 11:26:42 GMT

Hey @MarkC4,

Oh no, that's frustrating, sorry to hear this.

Did you manage to increase your spend cap by logging into your account online, as suggested by @MZone ?

If not, I'd recommend reaching out to our Customer Service teams via live chat instead. They'll be able to get this increased for you.

Let me know how you get on.

Thanks,
Kate