topic End contract - due upgrade in Account and services

End contract - due upgrade

Mangela1977 — Sun, 16 Jun 2024 20:14:25 GMT

I want to terminate contract as I’m due upgrade but they want £124, where is this charge coming from?? Thanks

Re: End contract - due upgrade

Geluk — Mon, 17 Jun 2024 06:40:40 GMT

You need to contact directly 3 Customer Service; this is a user forum.

Re: End contract - due upgrade

KateS — Tue, 18 Jun 2024 11:09:21 GMT

Hey @Mangela1977,

As mentioned by @Geluk, we would need to access your account to determine what the £124 charge is for. Have you completed your minimum contract term or is this an early upgrade you've been offered?

I'd recommend popping through for a chat with our Customer Service teams as they'll be able to give you a thorough explanation of the charges.

Let me know how you get on.

Thanks,
Kate