topic Re: Adding Mobile Broadband device to my account in Account and services

Adding Mobile Broadband device to my account

toxicJub — Thu, 29 Feb 2024 10:52:55 GMT

Basically, at the start when i brought my sim for my phone, i also got a samsung tablet and that came with a 2gb mobile broadband plan. I've never been able to see the bill for that, my account only shows my sim for my phone.

How do I add the mobile broadband sim to my account because when I try and register for a separate account using the mobile broadband sim number it says my email's already been used and I cant use a different one.

Re: Adding Mobile Broadband device to my account

sc1999 — Thu, 29 Feb 2024 11:55:37 GMT

You will have to use a different email address. Some bright spark thought it would be a great idea to use the email address as the unique account identifier. They forgot that there was already a convenient number that they could use, the phone number. It's easy enough to get a spare address from Gmail or outlook.

Re: Adding Mobile Broadband device to my account

UnhappyCustomer — Tue, 26 Mar 2024 10:23:20 GMT

Even easier, cancel the second data plan. That's what I did. A PAYG will work just as well.

Re: Adding Mobile Broadband device to my account

MavrettP — Wed, 19 Jun 2024 07:18:33 GMT

Yeahp.... I manage my number, and a sons number..... Used to be able to manage his number - as both numbers were uder one account...mine.... NOW I CANT.

Time to leave THREE...

Paul

Re: Adding Mobile Broadband device to my account

KateS — Thu, 20 Jun 2024 15:28:00 GMT

Hey @MavrettP,

Ah, I'm sorry to hear you've been unable to manage both accounts.

We can link both your son and your own accounts under one email address which will allow you to view both on the My3 app or online.

Just pop through for a chat with our Customer Service teams and they'll be able to action this.

Thanks,
Kate