topic Your service does not allow access to this number in Account and services

Your service does not allow access to this number

Tofu27 — Fri, 21 Jun 2024 20:46:37 GMT

Hi,

Perhaps someone in the community might be able to help me solve, or at least explain, an issue that seems to have stumped Three themselves. I cannot call the Dao Pay premium telephone number. When I call, I go straight to the error message - "Your service does not allow access to this number". For those unfamiliar, this number is used to pay for orders for game cards and the like. You order with an online store, are given a purchase code, ring the Dao pay line, type your purchase code and wait the requisite number of minutes until your purchase is complete. Expensive? Yes, but it is useful in some cases. It is definitely:

Not my phone - SIM cards from other network providers could call the number when put in my phone.

Not my SIM - I put a new Three SIM with a different number and I could not call, same error.

Not a block from Dao - ditto see above, also Dao confirmed no block.

Not my content settings - I can access naughty stuff

Not my credit limit or spend cap - I can bust my money in the casino, call any other premium number, text any short code.

The issue is very specific to this number and the issue must be with Three. I raised the issue with Three customer service nearly one month ago, they were unable to sort the problem, despite it having been escalated. The last time I called, there didn't seem to be any record of of my issue on the account and the customer service agent wanted to start the whole process again. Not even a record of the issue having been escalated, despite the fact I'd had calls from that team. I feel like I've spent half a lifetime on the phone with them, I don't have the strength for another call in me. I find it difficult to believe that they cannot find the reason for this specific block.

Has anyone ever run into such a specific block? Has anyone ever solved it?

Can't call DaoPay service number

Tofu27 — Thu, 30 May 2024 23:46:35 GMT

Hi,

Can anyone here help me to understand why I can't call the DaoPay service number? It's a UK premium rate number - 09071269933.

I can call any and all other premium numbers without issue, I can use Three Pay and short code premium SMS. I can put a SIM from a different provider in my phone and call DaoPay without issue.

However, support have me changing my settings and the spend cap etc, despite me explaining that it's not my phone, phone settings, credit limit or spend cap. It's like Three themselves are blocking this one specific premium number.

As per the norm, Three customer support are no help whatsoever. I've still got a full year left to run on this nightmare Three contract, with all the problems and issues that don't exist with any other provider. I'm so close to just paying the year off and moving away now, just to be rid of them.

Please, can anyone here give me a solution?

Can't Call Dao Pay

Tofu27 — Fri, 31 May 2024 19:47:42 GMT

Hmmm, seems my first post was deleted on the quiet. Let's keep this simple then.

Has anybody out there had trouble calling the Dao Pay service number with a Three sim?

Re: Your service does not allow access to this number

MZone — Sat, 22 Jun 2024 07:59:56 GMT

@JonathanB Are you able to help?

Re: Your service does not allow access to this number

JonathanB — Tue, 25 Jun 2024 12:59:35 GMT

Hi @Tofu27,

I've seen you've posted a couple of times about this issue, so I've merged the threads just to help keep things tidy and clear if we do find anything more about this.

I'll do my best to help, but I'm not familiar with this service. If I've understood correctly, you'd be using a call to a premium rate line to pay for goods and services purchased online? Is the number you mentioned 09071269933 the only one that you don't seem to be able to call/the only number that is used to access the Dao Pay service?

Have you ever been able to call this number from Three, or has it been an issue since you joined us?

Thanks,
Jonathan

Re: Your service does not allow access to this number

Mbinni — Wed, 04 Sep 2024 20:31:55 GMT

Number doesn’t work using a 3 sim for some reason

Re: Your service does not allow access to this number

T1 — Sun, 26 Jan 2025 01:00:23 GMT

I put my phone Samsung galaxy A23 new sim card..say Service is not Allowed Assces this Number

Re: Your service does not allow access to this number

PeteG — Mon, 27 Jan 2025 10:47:57 GMT

Hello, T1.

When are you getting that error message? Can you send a screenshot of the error? Make sure to cover up any personal or sensitive information if you do.

Pete.

Re: Your service does not allow access to this number

olajumoke — Fri, 14 Mar 2025 16:54:59 GMT

am having same issue. unable to call all outgoing calls, i called support and live chat, went to the store and they are unable to solve my issues. at this point i need to change my network

Re: Your service does not allow access to this number

PeteG — Sat, 15 Mar 2025 11:02:37 GMT

Hello there.

Welcome to the Three Community.

Oh that's not great. What kind of phone are you using? What software version is it on? Are you having issues receiving calls as well?

Pete.

Re: Your service does not allow access to this number

paulina — Sat, 11 Oct 2025 09:07:27 GMT

Cannot make any outgoing calls, not even to 3 support. Its been like that for over a month, I did wait to buy a new data pack and the issue persists. I will need to change the network immediately

Re: Your service does not allow access to this number

PeteG — Sun, 12 Oct 2025 13:13:42 GMT

Hello there.

Calling Three support is normally free, and should work even if there's no credit on the line. What happens when you try to call? Does your network status show signal?

Pete.