topic Re: Billing after cancellation in Account and services

Billing after cancellation

hiroshi — Thu, 27 Jun 2024 14:09:20 GMT

I terminated my contract in February 2024 and paid the penalty on May 24th.

So I thought there would be no payments after June.

However, on June 24th, 13.81 pounds was paid from my account to Three.

my question is as bellow

1. Is my contract still ongoing?

2. How long will my payments continue?

hiroshi — Thu, 27 Jun 2024 14:19:09 GMT

I can't get enough support from Autobot on the web or the APP help page.
I would like to communicate via email

MZone — Thu, 27 Jun 2024 19:36:48 GMT

Please contact Customer Service team to look into this further as we have no access to your account on here.

Clever-Trevor — Fri, 28 Jun 2024 17:05:44 GMT

Ditto,

They are a nightmare - you think it’s cancelled but later find not fully cancelled ! Been there - had that ! - Ombudsman sorting them out!

what a pain they are