topic Re: Hi. How to convert £10 credit to £10 data pack? Thank you in Account and services

Hi. How to convert £10 credit to £10 data pack? Thank you

Colm — Thu, 16 May 2024 14:09:58 GMT

Hi.
How do I convert £10 credit to £10 data pack with Three? Thank you. 😺

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

Anonymous — Thu, 16 May 2024 14:28:50 GMT

Open the My Three app (or sign in online) and covert your £10 credit into a pack. Alternatively you can start a live chat (available via the Three homepage) to contact customer service and they’ll do it for you. Either way it’ll be active and ready to use immediately. 😀

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

Kboama72 — Thu, 27 Jun 2024 19:25:28 GMT

How do I convert

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

Deesupreme — Fri, 04 Oct 2024 08:43:54 GMT

How do I start a live chat with them

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

Clem — Tue, 08 Oct 2024 10:23:01 GMT

How do I convert my £10 credit to data

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

MichaelP — Wed, 09 Oct 2024 13:30:59 GMT

Hi @Clem,

Thanks for getting in touch.

To convert your credit into a data pack, please sign in to My3 and then navigate to our Data Packs.

You'll be able to purchase a Data Pack with the credit on your account.

Thanks,
Michael

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

k_nmth — Fri, 29 Aug 2025 11:20:54 GMT

Hey - I am following these steps but it keeps adding an additional SIM card into the basket. 😞

It is so hard to use your website - really needs some UX love - very frustrating website for the end users

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

travmanc — Fri, 02 Jan 2026 17:07:33 GMT

Just tried to use live chat to rectify a data purchase that dissapeared, the responder dissapeared too which then auto timed out our conversation, terrible terrible service with a very difficult to use website. Although they make taking payment from you easy.

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

PeteG — Sat, 03 Jan 2026 10:03:29 GMT

Ah that sounds frustrating.

Generally that shouldn't happen, the chat system should give a reminder when idle so that you can opt in for more time. I hope you managed to get through and get it sorted in the end. If not, I'd recommend popping back through to speak to the team again.

Pete.

Re: Hi. How to convert £10 credit to £10 data pack? Thank you

travmanc — Sat, 03 Jan 2026 12:00:00 GMT

I bought elsewhere.

Shame, as your products have worked very well for me for over 10 years.